Tonya Conrad Email and Phone Number

Monitor and process vendors invoices and payments promptly and accurately. Submit monthly accruals for Vegetation budgets. Support regulatory data requests and reporting for compliance purpose. Annually evaluate and update the VM department policies and procedures with the MPSC required maintenance cycle schedule. Support the department through development of processes to continuously track, monitor and evaluate the effectiveness of the Company’s vegetation management practices for optimum results within the departments’ financial limits.Lead the departmental planning and execution of all requirements to achieve the Annual Tree Line USA certification: development and implementation of the annual contractor training, public education opportunities and interdepartmental training. Compile and analyze feedbackfrom training participants, VM coordinators and presenters to continually improve the program to meet current needs. Ensure the accurate and timely preparation and submission of applicable reports to appropriate federal, state, and other government agencies. (Annual reports, data Request and customer complaints to Missouri, Arkansas, Oklahoma and Kansas PSC). Requires coordination with Regulatory Department. Develop and coordinate a Public Outreach Strategy for the VM department in collaboration with the Corporate Communication Department. (Tree Give Away, Power to the Pollinator initiative, VM website pages, bill stuffers, presentation for civic organizations and schools and other public relation handouts. Develop and implement the procedures and processes to positively impact the efficiency of the VM administrative functions. Manage the department’s records for retention and access

Provides advanced level of operation support to the corrosion department. Coordinates workload to field guys. Set up new assets in system and manage the life of asset. Compile,analyze, reconcile and complete all task associated with closing a construction project by compliance date. Runs and uses reports and spreadsheets to manage and complete all types of orders accurate and timely manner by compliance dates. Utilize Maximo, Oracle, One Map, Excel, Pcad, People Soft, Citrix, and more. Keeps tracks of progress of assignments for the guys. Makes sure all PM’s are done on or before compliance date.Interacts and communicates effectively with Field techs, Gis department, engineering, management.

Support the electric and gas guys with orders, payroll, administrative duties

Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy, integrity and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Makes financial decisions to protect customer accounts. Ability to multi-task and use a variety of operating systems while speaking to a customer and solving their problem. Educate customers on new products and services. Took over customer calls when escalated demanding of a manager. Assisted fellow employees to help resolve problems. Managed multiple teams while completing normal task. Meet and exceed monthly, quarter, yearly quotas. Been recognized for the top 3 % in Fortune 500 Company for meeting yearly quotas and customer satisfaction.