Tonya Cordeiro Email & Phone Number

➤ Forecasting sales and payroll to drive store results and efficiently monitoring daily, weekly, and monthly sales results.➤ Managing and measuring the effectiveness of business strategies and adjusting plans as needed to achieve objectives.➤ Ensuring coaching culture is present to include timely acknowledgement of successes and feedback on opportunities.➤ Hiring, coaching, supervising, and evaluating Assistant Managers and Supervisors to ensure compliance with standards.➤ Ensuring all team members receive quarterly development meetings and plans to implement all company objectives.➤ Conducting specific inventory checks on a regular basis and maintaining updated inventory records to meet store needs.➤ Investigating and gathering evidence of all loss through employee statements, video surveillance, and police reporting.➤ Resolving all customer concerns using excellent customer service skills to facilitate an enjoyable customer experience.➤ Challenging associates with clear and attainable goals and consistently providing various feedback through coaching.➤ Executing daily goals and specific operational procedures including loss prevention methods and training procedures.

Brecksville, Oh

➤ Efficiently collaborated with brand partners to ensure store goals were consistently met through extensive training.➤ Promoted loyalty and service programs to facilitate profitability, exceed sales expectations, and meet operational goals.➤ Forecasted and adjusted payroll and scheduling procedures to maximize productivity and meet workload requirements.➤ Enhanced all brand initiatives through guest experiences, associate engagement, and a high-performance environment.➤ Effectively reviewed various financial and operational reporting documentation including store visits and audit results.➤ Identified underperforming metrics and generated strategic solutions to leverage existing tools, programs, and resources.➤ Continuously recruited, interviewed, hired, and trained all employees for positions according to specific business needs.➤ Developed strategies to meet results, leveraging the customer loyalty program, events, product knowledge, and services.➤ Trained, coached, supervised, and motivated all Assistant Managers and Supervisors to develop further leadership skills.➤ Served as a backup Zone Manager to include inventory and cash audits, inspections, gas pricing, and emergency calls.

➤ General Manager – LeHigh Gas Corporation – 01/2003 to 12/2010➤ Regional Property Manager – Madison Development Company – 01/1998 to 12/2003