Tonya Dancer Email & Phone Number

At Nilfisk, ensuring that the customer’s expectations are met is mission critical. The role of the Expeditor is integral in the execution of customer requirements, both internally and externally. Identifying the delivery requirements for parts and machine orders for the Americas business (US Floor Care, Canada Sales Company, LATAM Sales Company), prioritizing shipments as needed and working toward achieving the best customer experience possible. Effective communication and organization of inventory challenges, escalations, forecasting and allocations is what makes me successful in this role.

United States

Springdale Ar

I proactively engage and conduct team coordination efforts to accomplish company logistic demands. Functional management areas are processing purchase orders, tracking product, balancing budgets requirements to business and customer demands, develop and support cross functional team operations between Sales, Finance, Operations, and Customer Care teams. As the primary leader in my function groups I ensure alignment between these SASS teams to obtain optimal results in meeting business needs and customer demands. Effectively support consumer order spikes while maintaining current/anticipated customer demand.•Introduction to projects for the USDC•Track internal/external shipping & receiving, warehouse orders, backorders, production schedules, raw material & inventory supply pipeline, and customer open orders to provide detail reports to Sales teams and Executive staff members.•Effectively maintain a positive customer relation as the primary contact for customers for Planning/Purchasing.•Engaged with USDC, Plymouth and direct ship warehouses to meet MABDs (Must Arrive by Dates).•Support and manage ATP (Available to Promise) quality testing and implementation of inventory control to optimal customer satisfaction. •Coordinate and assist with transportation logistic pickup and delivery schedules.•Develop and sustain current and new SOPs (Standard Operating Procedures) of resource availability, shortages/overages, and operation constraints.•Monitor fill rates to lead time planning and customer expectations.•Establish and support priorities of Sales orders from the Production and Product Planning teams.•Support the Accounting team on issuing return goods forms, issue credit/re-bill invoices, •SIOP (Supply Inventory Operations Planning) by ensuring production line machines and components are built to schedule via weekly meetings. •Address business, personnel, and operations conflicts to support a lean operation in a functional environment

As the point of contact for customers in need, working effectively and efficiently to resolve the needs of our customers was top priority at all times. • Provide exceptional customer service to new and existing customers• Meet goals set by management for resolutions per day• Solve problems efficiently and effectively to obtain a good customer rating

Process credit reports and background checksCollect rental payments and depositsDeliver notices for late payments and evictionCommunicate contract violations and follow up with resolutionsAssign duties and tasks to other team membersOrder supplies for all departments on the propertyManage work order requests from tenantsMake bank deposits Conduct staff meetings for weekly updates to upper management