Tonya Daniel Email & Phone Number

Us

My job was to process voter registrations and petition signatures into the SigTrack database application. Email is sent when work is available.

My responsibilities were data entry, transcription, and customer service calls.

Processed client files rapidly and accurately, maintaining high confidentiality standards.Ensured compliance with federal, state, and local regulations, including FDCPA laws.I Provided feedback to management for process improvements.Documented transactions per client specifications and maintained IT asset inventory.Updated antivirus software and ensured device security.

Arlington, Va, Us

Receive inbound calls and chats from claimants that have applied for unemployment insurance benefits. My job is to verify the claimant's account, answer questions about their account, apply notes to every call, escalate issues if needed.

Mclean, Virginia, Us

Received inbound calls from callers who wanted to find locations that were administering the Covid-19 vaccine.

Assist customers on how to use the services, answer questions that the customer may have about the client services, update customer information, and cancel accounts as needed.

Omaha, Ne, Us

Answered inbound calls for a prepaid cell phone company. Started out in the Activations Department performing activations, plan changes, troubleshooting, and explained accounts. Later promoted to the Save's department where I answered escalated customer service issue calls in hope's to save customer's accounts who wanted to discontinue service. Once promoted I was able to give refunds, credits, and take care of credit/debit/topup card issues. After that, I went on to answer inbound calls for direct response, recalls, seasonal inbound sales, temporary jobs..

Answering inbound calls in the billing department for a cell phone company. While there I explained customer's bill, excepted payments, and gave extensions when applicable.

Delivered and collect payments for a weekly publication called “The Bulletin Board” to retailers once a day out of a week. I also was able to sell the publication to retailers that wasn't on the list but on my route.