Tonya Duncan Email and Phone Number

As the project manager, oversee and guide all client projects to ensure they align with organizational objectives and are completed promptly. Develop and manage schedules with clear milestones for both direct mail and digital accounts. Maintain project timelines and adeptly handle changes in scope and priorities. Facilitate the creative and production processes from initiation to approval, ensuring continuous team collaboration. Manage creative and budget approvals while ensuring thorough team reviews throughout project lifecycles. Allocate resources effectively to support project needs. Proactively identify and address potential risks and challenges, resolving issues as they arise. Produce and deliver comprehensive status reports during regular job status meetings. Document project lessons learned and maintain records for future reference by the team.

Implemented and maintained a comprehensive project tracking system to monitor progress and outcomes effectively. Collaborated with the Impact and Engagement team to develop and review communications materials. Facilitated cross-functional communication channels to ensure seamless project oversight. Sourced necessary resources to support project requirements, ensuring timely goal achievement. Provided leadership and support for special projects as required. Conducted preliminary research and drafted materials as needed. Collected and analyzed internal data across departments. Assisted in post-meeting follow-up by outlining action items and next steps. Coordinated special projects across various departments and management levels. Managed organization of project files and tracked deliverables meticulously. Led daily status meetings, disseminating critical project information to all stakeholders. Conducted podcast guest interviews and maintained project scheduling. Oversaw the Strategic Planning process to align organizational goals effectively

Acted as a liaison among account executives, creative, social, video, and digital teams, along with external partners, to develop project schedules, milestones, and delivery dates. Supported the development of project plans and managed resource allocation. Prioritized and allocated project resources based on timing, scope, budgets, and requirements. Expedited processes as needed to ensure timely project completion. Addressed and resolved issues that could affect project outcomes. Identified and adjusted schedules based on overall team priorities and workflow issues. Led project kickoff meetings and coordinated approvals at each project stage. Maintained regular communication on project status and budget with internal team members. Coordinated with internal work groups to gather necessary information and content/production assets. Organized project files and tracked deliverables meticulously. Conducted daily status meetings to disseminate project information to stakeholders.

Led the development and refinement of project proposals, defining objectives, deliverables, budgets, and evaluation criteria with precision and professionalism. Proactively identified and cultivated new business opportunities, fostering partnerships to expand networks and fortify collaborations. Conducted comprehensive evaluations of youth program impact, delivering transparent reports to key stakeholders, showcasing dedication to accountability. Provided partner executives with detailed financial plans and forecasts, elevating their understanding of the program's financial landscape. Established and monitored benchmarks to track youth participant engagement, ensuring alignment with NAU program goals. Collaborated seamlessly with educational professionals to bolster academic achievement and personal growth among program participants. Implemented impactful social media initiatives, amplifying community engagement and outreach. Managed day-to-day social media operations, executing content updates, monitoring, and engagement strategies across major platforms. Authored essential materials, including short stories and educational content, crucial for program workshops and activities. Designed and produced all marketing collateral to enhance visibility and raise awareness of the NAU program. Facilitated dynamic workshops for middle school youth, covering diverse topics like social identity, leadership, and responsible social media use. Cultivated a positive and inclusive culture within youth programs, serving as a role model for participants and peers. Efficiently orchestrated daily scheduling for the NAU Youth program, ensuring seamless operations and timely program delivery.

Led the development and management of project scope, ensuring alignment with technical requirements and business objectives through effective communication and expectation setting. Managed customer requests for project changes, maintaining project deadlines, budgets, and resources. Oversaw all aspects of project budgets, controlling costs and resource allocations. Managed vendor relationships and established service level agreements. Provided regular project progress updates and risk assessments through written weekly status reports. Coordinated workload and resources across multiple departments and developed workplace project guides. Facilitated the development of deliverables and products across various departments. Communicated project updates verbally and in writing, ensuring clarity and conciseness. Maintained project budgets to ensure proper cost allocation and forecasted workload and staffing resources for varying activity levels. Spearheaded complex program management tasks, including scheduling and process improvement initiatives. Developed and implemented performance plans and evaluations for employees to ensure alignment with individual objectives. Proactively managed project scope to deliver agreed-upon deliverables, seeking approval for changes through scope management processes. Produced monthly Client Profitability reports for stakeholders in anticipation of client contract renewals. Prepared for client briefings and presentations on specific project elements.