Hello! I am Tonya George and I am a highly analytical and results-driven professional with extensive experience in establishing organization’s vision, driving business goals, improving operational efficiencies, and delivering training programs. I am adept at implementing strategic plans and overseeing multiple departments. I am highly skilled in driving overall corporate business strategies, data analysis, supervising sites scheduling, and managing projects from conception to completion. I have expertise in launching new branches, and building robust relations with global teams and stakeholders. I possess decision-making skills with a commitment to work effectively with both internal and external partners to drive profits, control costs and achieve continuous process improvement. I have remarkable efficiency in delivering exceptional leadership with keen focus on optimizing business process.Some of my key milestones including:• Proficiently delivered up to four-week training courses for operation manager and representatives on litigation process and procedures.• Developed course material and initiated training department to streamline transition for new collectors, average class size up to 30 employees.• Successfully identified new market segments and significantly expanded the customer base by 15%.• Launched and facilitated development of digital communications processes and cooperated with all leaders to ensure all representatives meet company requirements.• Administered operations managers' daily requirement log and expectations, and completed corporate and site audits.Please feel free to contact me at dynamicduoffca@gmail.com with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances.”