Tonya Gordon Email and Phone Number
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Tonya Gordon is a Account Manager Global Accounts and Strategic Markets at Cintas at Cintas. She possess expertise in sales operations, account management, microsoft office, sales, powerpoint and 15 more skills. Colleagues describe her as "Tonya and I joined our group at the same time and had a huge mountain of change in front of us. Tonya immediately dove in and worked diligently to understand where we were and where we needed to be on the operations and order fulfillment side of our promotional business. Her dedication, attention to detail, and willingness go above and beyond expectations to improve the ovaerall process is unmatched. Tonya does an outstanding job of getting to the bottom of issues and providing sound… Show more"
Cintas
View- Website:
- cintas.com
- Employees:
- 20114
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Account Manager Global Accounts And Strategic MarketsCintas Nov 2011 - PresentMason, OhioAccount Manager for Cintas GA&SM in the East Region: Daily contact for the accounts within my portfolio. Determine program needs, provide solutions to my customer’s problems and execute for desired results. Constantly strive to make my customers look good, by making sure their employees look great. Honesty and Integrity in everything we do! -
Special Order ManagerCintas Corporation Jan 2007 - Jan 2012Branded Apparel and Promotional ProductsOperations and Special Order ManagerMajor responsibilities: Development and implementation of systems and/or processes to improve efficiency while increasing results. Conduct monthly team staff meetings, monthly individual status meetings and training programs as needed. Daily assignment of workload between direct reports to ensure optimal support for key accounts. Assist staff with marketing plans and reporting metrics to identify sales opportunities for both new and existing accounts. Identified Key Performance Indicators for Special Order Coordinator position and developed reports to measure results which include sales volume, margin, cycle time, quote to sale ratio and average sale. Reporting results monthly and year todate by partner and team. Escalation point for customer and supplier issues. Determine the most effective solution and provide direction to ensure positive outcome for customers, suppliers and Cintas.
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Sales Support MangerCintas Corporation Jun 2006 - Jan 2007Major Responsibilities: Daily management of Project Specialists and Administrative Assistants in support of National Account Sales Managers and Program Mangers Coordination of special projects and assignments to guarantee success for our National Account customersPromoted in 2007 to Branded Apparel and Promotional Products Special Order Manager
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Customer Service ManagerCintas Corporation Mar 2005 - Jun 2006Major responsibilities: Managed daily operations of the customer service department for National Account Sales Division with over 300 accounts and average of over $1million weekly order entry from 2000+ requests Coordinated training efforts for the difficult consolidation of the department with Chicago Service Center, to ensure seamless transition of National Accounts. Increased Customer Service Index Survey to department's highest rating of 86% satisfaction for second quarter of 2006 Improved communication to the customer on orders that do not ship as requested, utilizing additional email confirmation and follow-up customer calls.Promoted to Sales Support Manager-National Account Division
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Branch ManagerSofa Express Inc Feb 1995 - Jan 2005Cincinnati, Ohio AreaBranch Manager of 2 locations. Recruited, hired, trained, and developed staff, including goal development and weekly evaluations to ensure consultants met sales quotas. Customer service and escalation point for demanding furniture sales, service and delivery industry. Implemented and enforced policies, ensuring fairness for customers, company and employees at all times.Successfully managed store maintenance, scheduling, problem resolution, inventory control, budgeting and overall daily store(s) operations.
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Customer ServiceFrequency Marketing, Inc Jan 2000 - Jan 2001Award ProgramMajor responsibilities: Taking inbound calls for marketing awards program. Quickly learned position and call center environment.
Tonya Gordon Skills
Tonya Gordon Education Details
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Frequently Asked Questions about Tonya Gordon
What company does Tonya Gordon work for?
Tonya Gordon works for Cintas
What is Tonya Gordon's role at the current company?
Tonya Gordon's current role is Account Manager Global Accounts and Strategic Markets at Cintas.
What is Tonya Gordon's email address?
Tonya Gordon's email address is tg****@****own.com
What is Tonya Gordon's direct phone number?
Tonya Gordon's direct phone number is (513) 459*****
What schools did Tonya Gordon attend?
Tonya Gordon attended Western Illinois University.
What skills is Tonya Gordon known for?
Tonya Gordon has skills like Sales Operations, Account Management, Microsoft Office, Sales, Powerpoint, B2b, Customer Service, New Business Development, Management, Contract Negotiation, Budgets, Strategic Planning.
Who are Tonya Gordon's colleagues?
Tonya Gordon's colleagues are Anna Lonchar, Justin Mason, Marc Kammeyer, Walter Williams, Mike Santoro, Brian Allen, Shane Mccartney.
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Tonya Gordon
Community Navigator/Case Manager At Access Kershaw/ Community Medical Clinic With Bachelor Of Social Work/ Community Health Worker Certification/ Mental Health First Aid CertificationElgin, Sc1southcarolinaent.com -
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