**Professional Summary**Organized and dedicated Apartment Assistant Manager with over 1 years of experience in property management, tenant relations, and administrative support. Proven ability to manage daily apartment operations, resolve resident issues, and support property management teams to achieve financial and operational goals. Strong interpersonal skills and a commitment to ensuring high resident satisfaction and efficient property management.**Core Competencies**- Property Management- Tenant Relations- Lease Administration- Maintenance Coordination- Budget Management- Marketing and Leasing- Conflict Resolution- Customer Service- Administrative Support- Proficient in Property Management Software (Yardi, AppFolio,RentManger etc.)**Professional Experience**Assistant Property ManagerGoldelm Charter Pointe, Altamonte Springs, Florida March 2023– Current - Managed daily operations of a 311-unit apartment complex, including tenant inquiries, lease administration, and maintenance coordination.- Assisted in the successful marketing and leasing of units, contributing to 93% occupancy rate.- Responded promptly to resident complaints and maintenance requests, ensuring high tenant satisfaction and efficient resolution of issues.- Supported the Property Manager in budgeting, financial reporting, and controlling operational costs.- Conducted periodic inspections of the property to ensure compliance with safety and maintenance standards.- Coordinated with vendors and contractors to perform necessary repairs and maintenance projects.- Facilitated tenant move-ins and move-outs, including conducting property walkthroughs and managing related paperwork.Objective:To leverage my knowledge and expertise in providing comprehensive case management services including assessment, planning, coordinating, monitoring, evalution , and advocacy for individuals with complex needs.

• Completed account reconciliations, cash application, and negotiated settlement of disputed balances and aged receivables.• Completed complex account reconciliations and managed competing priorities with heavy work load and reporting.• Created various internal reporting including weekly updates, monthly account reviews and quarterly reconciliations.• Perform customer account reconciliations that require research and analysis of billing problems.• Performed account reconciliations to resolve discrepancies and verify payment allocations.• Working knowledge of Accounts Receivable processes in a B2B environment• Accurately compile and process vendor payments and adjustments against open Accounts Receivable• Collection of aged items• Prepare End of Month finance reports• Works collaboratively on projects to identify solutions and process improvements.• Creating Payment Memos• Processing Wires and Adjustments,• Maintaining excel speeded sheets daily reports. • High volume of cash posting in a fast-paced B2B environment• Uses organizational skills to manage multiple request types while meeting deadlines• Excel skills Intermediate or above processing cash and adjustments in B2B in manufacturing or distribution.

• Research and resolve claims issues escalated to Provider Relations based on assigned territory.• Conduct initial provider orientations as well as ongoing educational outreach. Communicate status of claims issues to Providers.• Send universal template to select providers identified as not having current contact on the file and not part of non-renewal MA_PPO initiative. Enter SCA and settlement requests (completed or not) into applicable share points.Single Case Agreement Manger Functions point-of-contact and negotiator for all payers specific to single case agreements.· Builds and maintains positive working and contractual relationships with insurance companies, employers, physicians, and other third-party payers.· Evaluate existing agreements and report findings/recommendations• Investigate, document, and resolve provider matters and handle account changes and correspondence.· contacting the client for additional information and maintaining continuous contact· completion of the required payor specific documentation· complete, timely, and accurate identification and submission of prior and retro single case authorization agreement requests to the payors.· Interacts with clients, insurance companies, patients, and sales representatives, as necessary, to request prior authorizations.· Responsible for documenting account activity, updating patient and claim information· demonstrates proficiencies with the internal electronic records systems to ensure all functionalities are utilized for the most efficient processing of claims and identifies prior authorization trends and/or issues resulting in delayed claims processing.· Provides the highest level of customer service to internal and external clients.· Functions point-of-contact and negotiator for all payers specific to single case agreements.

• Obtained caller information by answering telephone calls, conducting client interviews, and verifying information. • Researched account/ transaction records to resolve complaints. Coordinated outgoing medical referrals as ordered by the provider. • Developed a knowledge base for all insurance plan coverage for referrals, diagnostic imaging, radiology, and special procedures. • Scheduled diagnostic imaging, radiology, or special procedures as ordered by the provider. • Communicated with patients on referral information, including but not limited to time, place, and special instructions regarding the referral, diagnostic imaging, or procedure. • Followed up with any open referrals and ensured medical records, diagnostic imaging results, and procedure results are received back to the clinic in a timely manner. • Documented incoming referral notes and procedure results in the patient chart, ensuring they are assigned to the provider.• Ensured that referrals are in accordance with FQHC guidelines. • Adhered to policies with regard to caller interactions (providing correct and appropriate information, entering detailed notes on callers' records regarding the nature of the call, maintaining and respecting caller privacy).• Informed callers about procedures related to the use of services. Maintained and improved quality results by adhering to standards and guidelines as well as recommending improved procedures.• Updated job knowledge by studying new product descriptions; participating in educational opportunities.

• Developed and attained customer experience and sales objectives for the store. • Sold all products and services offered by the Company, meeting all sales objectives. • Handled all administrative aspects of the sale including completing customer contracts and warranties, pulling products from inventory, accepting the customer payments, and filing the completed orders. • Maintained strong knowledge of all products, accessories, pricing plans, promotions, and service features.• Maintained knowledge of competitive offers and provided critical market feedback to the Store Manager regarding local competition and product/service needs. • Handled customer service inquiries and provided efficient customer service, assisting in all aspects of product/service offerings.

• Responsible for entering payment history, upcoming payment information, or other financial data into an individual account.• Created invoices and billing materials to be sent directly to a customer.• Collaborated with customers or third-party institutions and other team members to resolve billing inconsistencies and errors.• Informed customers of any missed or upcoming payment deadlines.• Searched each financial statement for any payment inconsistencies or errors.• Calculated and tracked various company financial statements.