Contributing to the revenue growth of the office Deliver client service via phone/email/live chat provide tracking updates respond to new client inquiries process shipment changes follow escalation processes general problem solving for whatever issue a client may have worked closely with VP of Technology & VP of Operations to bring transparency train certification for TSA, Dangerous Goods, and other compliance programs maintain current knowledge of benefit products state and federal legislation… Show more Contributing to the revenue growth of the office Deliver client service via phone/email/live chat provide tracking updates respond to new client inquiries process shipment changes follow escalation processes general problem solving for whatever issue a client may have worked closely with VP of Technology & VP of Operations to bring transparency train certification for TSA, Dangerous Goods, and other compliance programs maintain current knowledge of benefit products state and federal legislation and mandates Show less

Responsibilities Hire, onboard and train call center personnel.• Coach call center staff through challenging customer service issues.• Analyze call center data and prepare reports for upper management.• Evaluate staff effectiveness and performance annually or on an at-need basis.• Lead team meetings and give presentations to executives.• Develop monthly, quarterly and annual call center goals and action plans.• Prepare work schedules to ensure sufficient coverage.• Create personnel and supply… Show more Responsibilities Hire, onboard and train call center personnel.• Coach call center staff through challenging customer service issues.• Analyze call center data and prepare reports for upper management.• Evaluate staff effectiveness and performance annually or on an at-need basis.• Lead team meetings and give presentations to executives.• Develop monthly, quarterly and annual call center goals and action plans.• Prepare work schedules to ensure sufficient coverage.• Create personnel and supply budgets for approval. Show less

Answer questions regarding the store and its merchandiseGreet customers and ascertain what each customer wants or needsDescribe merchandise and explain use, operation, and care of merchandise to customers Compute sales prices, total purchases and receive and process cash or credit payment

Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individualsScheduled and confirmed appointments for clients, customers, and supervisorsOperated office equipment, such as fax machines, copiers, or phone systemsCreated documents, charts, spreadsheets, and presentations and edited documents and prepared them for approvalCoordinated calendars, prioritized corporate meetings, and made travel arrangements… Show more Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individualsScheduled and confirmed appointments for clients, customers, and supervisorsOperated office equipment, such as fax machines, copiers, or phone systemsCreated documents, charts, spreadsheets, and presentations and edited documents and prepared them for approvalCoordinated calendars, prioritized corporate meetings, and made travel arrangements Arranged repairs when there were equipment malfunctions Show less

Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individualsUsed computer for various applications, such as database management or word processingSet up and managed paper or electronic filing systemScheduled and confirmed appointments for clients, customers, and supervisor Recorded information, updated files or paperwork, and maintained documents such as correspondence or other materialOperated office equipment, such as fax… Show more Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individualsUsed computer for various applications, such as database management or word processingSet up and managed paper or electronic filing systemScheduled and confirmed appointments for clients, customers, and supervisor Recorded information, updated files or paperwork, and maintained documents such as correspondence or other materialOperated office equipment, such as fax machines, copiers, or phone systemsGreeted visitors or callers and handled inquires or directed them to the appropriate person according to their needsCoordinated calendars, prioritized corporate meetings, and made travel arrangementsArranged repairs when there were equipment malfunctions Show less

Discussed job performance problems with employees to identify causes and issues and to work on resolving problemsTrained or instructed employees in job duties or company policies or arranged for training to be providedSupervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problemsResolved customer complaints or answered customers' questions regarding policies and… Show more Discussed job performance problems with employees to identify causes and issues and to work on resolving problemsTrained or instructed employees in job duties or company policies or arranged for training to be providedSupervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problemsResolved customer complaints or answered customers' questions regarding policies and proceduresRecruited, interviewed, and selected new employeesProvided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputesImplemented corporate or departmental policies, procedures, and service standards in conjunction with managementEvaluated employees' job performance and conformance to regulations and recommended appropriate personnel action Show less

Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individualsGreeted visitors or callers and handled inquires or directed them to the appropriate person according to their needsCreated documents, charts, spreadsheets, and presentations and edited documents and prepared them for approvalCoordinated calendars, prioritized corporate meetings, and made travel arrangements