Tonya Roberson Email & Phone Number

Waco, Tx, Us

Waco, Texas, United States

Waco, Texas, United States

Team lead in CXP Division. ● Successfully completed short term project.● Led, supervised 8-12 desk adjusters handling Hurricane IAN supplement requests. Created, tracked, and implemented best practices Production Management tracker for improved adjuster experience of daily claim assignment management and production. ● Reviewed and approved claims greater than desk adjuster authority to ensure responses and supplements are handled uniformly and per exacting Florida standards and within the client guidelines. Inspected files for quality components to ensure estimates were in line with damages identified and authorize or escalate settlement accordingly. ● Developed and coached team members in anticipation of future growth and/or advancement within department/organization by setting date expectations around deliverable requirements on claim closures. Provided education in software/hardware necessary for desk adjusters to gain advanced knowledge to support their resume strengths. ● Proficient with Guidewire claim system. ● Ensured authority requests received were compliant with required State Regulations/Laws by being fully versed in the Florida state specifications for property handling. Files returned to desk adjusters for failure to comply with the specific regulations or laws and were monitored and inefficiencies tabulated. ● Actively identified inefficiencies with processes and made recommendations for changes, where appropriate. Tracked inefficiencies, concerns, and improvement initiatives to drive the desired cultural and organizational outcomes. ● Mastered principles and methods pertaining to the use of the Guidewire claims system, claims management practices, company operations and policies. ● Mentor and coach desk adjusters in claim handling procedures with heightened attention to FL state specific requirements and policy driven factors.

United States

Laid off due to macroeconomic conditions; not performance related. Managed/led teams of 8 to 12 members through claim process investigation and resolution with wide variety of complexity ensuring high quality work products for the customer and advocated for the customer experience to exceed all expectations. Residential property claims expertise. Licensed to adjudicate property claims in the TX, FL, LA, OK, KY, NC, NC and others. Key skills included Performance Reviews, Team Building, Property Claims, Interpersonal Skills and Management.

Atlanta, Georgia, United States

Delivered installation packages of hardware/software to new hire claim adjusters in claims department, leading to less downtime for department encountered by installation issues.Troubleshot system errors, corrected tables in databases supporting the claim software. Handled 90+ pending property claims month after month, ensuring timely closure and settlements based on the state and policy provisions written.Received a new product book of business, along with new team of adjusters, kept the customer satisfaction level high during transition, by being the SME of the new platform for claims handling, while coaching/developing new team of desk adjusters.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, Cum Laude

Activities and Societies: Delta Mu Delta

Associate'S Degree, Business Administration And Management, General