Evaluate and monitor transactional activity to identify potential suspicious activity. Verify client identities and assess their relationships with financial institutions for Know your Customer (KYC) purposes. Interpret and implement client-operating policies related to financial data. Identify data anomalies and red flags for money laundering, terrorist financing, fraud, sanctions violations, and escalate for second level review. Adhere to designated timeframes and procedures to ensure timely and accurate completion of tasks. Ensure compliance with federal and state laws, regulations and company policies, and client requirements related to Anti-Money Laundering.

I was loaned to the Retention department, to oversee all large accounts. The main tasks associated with this position are customer relationship management, sales, and upselling. I am responsible for 70% of the company’s monthly funding ($1.9M). During sales calls, I develop new business by analyzing account potential, initiating a business relationship, and closing sales. I document additional Standard Operating Procedures. Created and implemented several reports for leadership. The reports detailed a dynamic analysis of accounts, to ensure budgets are met. Supervisor tasks for the Retention Department were also delegated to me.

I worked alongside the COO, handling any tasks needed to ensure the call center had no technical issues. I created production reports and authored Standard Operating Procedures for multiple departments. I activated and deactivated users within our system, set up computers, and cell phones also when needed. I attended the leadership meetings and ensured all tasks assigned to the COO or myself were completed promptly.

Reviewed operating reports and resolved problems to ensure minimum costs and prevent delays. Observed workers to ensure compliance with standards. Initiated personnel actions, such as promotions, transfers, discharges, or disciplinary measures. Resolved worker grievances. In June 2020, the director and manager of our account were let go and all manager tasks were delegated to me.

Developed, implemented, and coordinated floor-wide quality control. Worked directly with other team leads and 140 employees to ensure quality standards were achieved. Tracked production and quality for all employees and produced daily reports of progress.

Directed and coordinated the activities of employees engaged in production. Planned and established work schedules, and assignments to meet production goals. Conferred with management or subordinates to resolve worker problems, complaints, or grievances. Conversed with management to coordinate operations and activities within teams. Read and analyzed work files to determine production requirements. Maintained operations data, such as time and production records, and prepared management reports. Recommended and implemented measures to motivate employees and improve production methods, quality, and efficiency.

Supervised and coordinated activities of office staff and physicians. Managed day-to-day clinical activities. Evaluated worker performance to recommend personnel actions such as hiring, retention, promotion, transfer, or dismissal of workers. Assigned duties to workers and scheduled break periods, work hours, and vacations. Trained workers in office policies, procedures, and job duties. Followed HIPAA regulations and released medical records as requested. Oversaw all payroll and accounts payable.

Supervised and coordinated activities of workers. Trained workers in office policies, procedures, and job duties. Evaluated worker performance to recommend personnel actions such as hiring, retention, promotion, transfer, or dismissal of workers. Assigned duties to workers and scheduled break periods, work hours, and vacations. Prepared patient for vision examination; assisted in testing for near and far acuity, depth perception, macula integrity, color perception, and visual field, utilizing ocular testing apparatus. Instructed patient in care and use of glasses and/or contact lenses. Maintained inventory and ordered contacts and supplies. Coordinated with the billing office to solve issues with claims.

Provided customer service regarding parts or unit orders, giving information regarding correct part numbers availability and list prices to representatives. Researched inquiries from customers and provided accurate information. Maintained communication with Sales Representatives to keep them up to date. Processed credit memos, debit memos, and return authorizations as needed. Solved problems with orders and changed orders. Tracked warranties and issued Return Authorizations and credit memos. Created a Return Authorization database storage procedure, allowing all RAs to be archived in a standard location and easily accessible to the Customer Service Department.

Provided executive-level administrative support in conducting research, preparing statistical reports, handling information requests, and performing clerical functions. Prepared correspondence, received visitors, coordinated travel arrangements, and aided Customer Service Representatives. Coordinated meetings and conferences, and ensured all materials and equipment were available. Distributed pre-meeting/conference documents or materials as needed, and provided follow-up of action points, etc. Took minutes for meetings of a confidential nature. Maintained and controlled the inventory of office materials and supplies. Instituted a new filing system for important files. Initiated a new budget plan to assist Accounting.

Received telephone and written orders from plant departments for maintenance service including repair work, machine adjustments, and renewals or installation of other plant property. Relayed requests to the appropriate Maintenance Division. Maintained records of requests and services rendered and requisitioned supplies for maintenance and clerical workers.

Coordinated all office services and maintenance needs. Standardized accounting procedures. Organized completed vocational testing packets for review. Created templates for reporting efficiencies. Conducted research for Life Care Plans. Took dictation, edited reports, and conducted research. During slow periods I researched Dr. Bartlow’s family lineage back to before his family came to America.

Gathered, documented, and reported production data from the Floor Managers and specific equipment to leadership. Coordinated with buyers and managers to ensure proper production times and order fulfillment.