Tonya Small Email & Phone Number

Bethesda, Maryland, United States

Made and Received calls from patients for appointments using Avaya Contact RecorderVerified and updated demographics of patient using DEERS (Defense Enrollment Eligibility Reporting System and CHCS (Composite Health Care System)Advised patient to use Relay Health and Secure Messaging to make primary care appointments and contact clinic or providerUsed AHLTA (Armed Forces Health Longitudinal Technology Application) to send secured messagesSearched for appointments within National Capital Region (NCR) Military Treatment Centers (MTF) using CHCS and instructions from the Standard Operating System (SOP)Received Public Trust Security ClearanceAssisted client with registration of self and dependentsReferred client to Humana Tricare or Nurse Advise Line for help with insurance and other medicalquestionsTransferred clients to appropriate personnel when unable to assistMicrosoft Outlook and Teams were utilized for meetings with Team Lead and others

Bethesda, Maryland, United States

Made and Received calls from patients for appointments using Avaya Contact RecorderVerified and updated demographics of patient using DEERS (Defense Enrollment Eligibility Reporting System and CHCS (Composite Health Care System)Advised patient to use Relay Health and Secure Messaging to make primary care appointments and contact clinic or providerUsed AHLTA (Armed Forces Health Longitudinal Technology Application) to send secured messages to primary care providers and nursesSearched for appointments within National Capital Region (NCR) Military Treatment Centers (MTF) using CHCS and instructions from the Standard Operating System (SOP)Received Public Trust Security ClearanceAssisted client with registration of self and dependentsReferred client to Humana Tricare or Nurse Advise Line for help with insurance and other medicalquestionsTransferred clients to appropriate personnel when unable to assist

Virginia, United States

Made and Received calls from patients for appointments using Avaya Contact RecorderVerified and updated demographics of patient using DEERS (Defense Enrollment Eligibility Reporting System and CHCS (Composite Health Care System)Advised patient to use Relay Health and Secure Messaging to make appointments and contact clinic or providerAgent sent messages to clinic nurses and primary providers using AHLTA (Armed Forces Health Longitudinal Technology Application) Searched for appointments within National Capital Region (NCR) Military Treatment Centers (MTF) using CHCS and instructions from the Standard Operating System (SOP)

Columbia, Maryland, United States

Made and Received calls from patients for appointments using Avaya Contact RecorderVerified and updated demographics of patient using DEERS (Defense Enrollment Eligibility Reporting System and CHCS (Composite Health Care System)Advised patient to use Relay Health and Secure Messaging to make primary care appointments and contact clinic or providerSearched for appointments within National Capital Region (NCR) Military Treatment Centers (MTF) using CHCS and instructions from the Standard Operating System (SOP)Received Public Trust Security ClearanceAssisted client with registration of self and dependentsReferred client to Humana Tricare or Nurse Advise Line for help with insurance and other medicalquestionsTransferred clients to appropriate personnel when unable to assist

Lanham, Md

I work to assist with loss prevention.Write detailed incident/shoplifting reports.Assist managers when needed with adhering to rules.Patrol inside perimeter when necessary.Assist with minimizing disturbances.Contacting emergency personnel when needed.Report to Supervisor any discrepancies pertaining to positionReport when begin shift of workEducate new employees on the duties of the post orders

Washington D.C. Metro Area

I was a alternate Front Desk Receptionist. I also did data entry and filed confidential company records. I also updated various databases. Communicated with coworkers using Microsoft Outlook and faxing.Compiled, copied, sorted and filed confidential employee records

Upper Marlboro, Md

I ensured that confidential documents were processed for scanning.Reviewed confidential documentsRemoved infractions from documents to allow for scanning

Washington D.C. Metro Area

I patrolled the inside/outside perimeters to ensure safety.I was also a First Responder in case of emergencyWrote detailed activity reportsMonitored Closed Caption Television (CCTV)Answered phones and took messagesEscorted guest to proper destination Ensured fire extinguishers, stairwells, and Fire Annunciator were safeEducated new employees on the duties of the post ordersSupervised four employees.

Fairfax, Va

Operated various office machineryBack up front desk receptionist Reviewed patient confidential files Proofread and edited correspondence to clients and other offices

Silver Spring, Md

Typed various correspondence for five managers and sixty employeesGreeted employees and guests Distributed paystubs to employeesCreated and maintained databases and spreadsheets using Microsoft Access and ExcelAnswered multi-line phones for the managersScheduled conference rooms for various group events

Microsoft Office User Specialist

Activities and Societies: NA

Associate'S Degree, Criminal Justice, Freshman

Activities and Societies: NACRT 205 COM 150 GEN 105 COM 140 ETH 125

Certificate, Office Automation Specialist

Activities and Societies: None

High School Diploma, Business Courses

Activities and Societies: Pep Club, Concert Choir