Tonya Webster Email and Phone Number
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Meet Tonya, a dynamic operations and technology expert currently serving in a pivotal role as the nation’s first Governor appointed Chief Customer Experience Officer for the state of New York. Partnering with state agencies and authorities, she is dedicated to enhancing essential government services for New Yorkers. Before stepping into public service, Tonya held senior leadership positions with Fortune 100 companies, where she spearheaded global teams and drove impactful transformations across diverse industries, including insurance, healthcare, telecommunications, media, technology, and financial services.With a proven track record of success, Tonya is committed to leveraging her expertise to create meaningful change in both the private and public sectors. Focus: Operational Excellence | Big Data | Technology Innovation | Transformation
Certapro Painters Of Alpharetta & Kennesaw
View- Website:
- certapro.com/alpharetta
- Employees:
- 2
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Certapro Painters Of Alpharetta & KennesawAlbany, Ny, Us
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Chief Customer Experience Officer, Office Of The GovernorNew York State Executive Chamber Sep 2023 - PresentAlbany , New York , UsIn her role as the nation's first Governor appointed Chief Customer Experience (CX) Officer, Tonya leads the NYS’s CX strategy, collaborating with over 100 state agencies and authorities to enhance service delivery across vital government services for more than 20M New Yorkers.Her key initiatives include:• Closing enrollment gaps in state programs• Streamlining processes to reduce the tax burden for New Yorkers• Enhancing digital experiences through innovative technology• Building trust in government services via consistent and reliable deliveryFocus: Complex Service Delivery | State& Federal Government | User Experience | Strategy | Data & Analtyics | Relationship Building | Policy Maker -
Senior Vice President Service OperationsBlue Cross Blue Shield Of Massachusetts Jun 2020 - Jun 2023Boston, Ma, UsAs former Chief Customer Experience Officer for the plan, I was appointed to lead service center operations overseeing all components, including Call Center, Appeals & Grievance, Account Services, Federal Government Programs, Escalations, and Shared Services for 3M members, employers/brokers, and clinical providers.Focus: Risk Management | Performance Measurement | Data Analysis | Workforce Management | Business Process Outsourcing (BPO) | Training | Customer Journey Mapping -
Vice President, Customer ExperienceComcast Nbcuniversal Mar 2015 - Dec 2019Philadelphia, Pa, UsBusiness leader appointed to drive the strategy and end-to-end experience for Comcast South. This included managing process improvements and service delivery across various organizations within Comcast to include the retail store locations, in-home technician visits, call center operations, vendor partners, and inside sales.Focus: Business Unit Start-Up | Process Re-Engineering | Metrics & Measurement | Customer Experience Strategy | Voice of Customer Surveys & Research | Product Development | Strategic Planning -
Senior Vice President, Customer & Digital ExperienceCitigroup Jun 2012 - Mar 2015New York, New York, UsCustomer experience transformation leader for CitiCards B2B, B2C, and local/state/federal government client base. Led customer experience redesign efforts for digital omni-channels inititaives with specific emphasis on digital engagement and mobile applications.Focus: Big Data Analytics | Vendor Management | Risk & Audit | Performance Management | AI & Omni-Channel | Incentive Plan Design | Collaborator & Relationship Builder -
Head Of Global Customer CareCogeco Peer 1 Mar 2011 - Jun 2012Toronto, Ontario, CaProvided senior leadership for 700+ Technical Support Engineers and global data center locations to create and deliver next generation technology, hosting, and cloud-based solutions for B2B customers. Focus: Technology Infrastructure | Engineering | Business Development | Start-Ups | Product Management | Scalability | Cross-Functional Integration -
Senior Manager Account ServiceCareerbuilder Sep 2006 - Mar 2011Chicago, Illinois, UsAssigned to lead Account Management sales support group that included 22 field sales divisions and a multi-million dollar client portfolio. Responsible for quality control, call center performance, sales support, and product performance metrics. -
Manager, OperationsGe Capital Jul 2004 - Sep 2006Norwalk, Ct, UsManaged global call center employees to support the ExxonMobil and Walmart credit card portfolio, which included Tier 3 help desk, business analytics, vendor management, process improvement, quality assurance, and executive communication teams. -
P&C Claims Adjuster & Member Experience RolesUsaa Jul 1997 - May 2004San Antonio, Texas, UsA member of the CEO office responsible for member experience analytics across USAA’s seven companies. Insights drove project funding and business initiatives to improve member satisfaction for the enterprise.
Tonya Webster Skills
Tonya Webster Education Details
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The Wharton SchoolExecutive Education -
Kellogg Executive EducationExecutive Education
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Our Lady Of The Lake UniversityFinance
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The University Of Texas At San AntonioHuman Biology - Ids
Frequently Asked Questions about Tonya Webster
What company does Tonya Webster work for?
Tonya Webster works for Certapro Painters Of Alpharetta & Kennesaw
What is Tonya Webster's role at the current company?
Tonya Webster's current role is Transformative Operations & Technology Leader | Fortune 30 Executive | Government Official & Policy Maker | iChampion of Change.
What is Tonya Webster's email address?
Tonya Webster's email address is t_****@****ail.com
What is Tonya Webster's direct phone number?
Tonya Webster's direct phone number is (800) 227*****
What schools did Tonya Webster attend?
Tonya Webster attended The Wharton School, Kellogg Executive Education, Our Lady Of The Lake University, The University Of Texas At San Antonio.
What skills is Tonya Webster known for?
Tonya Webster has skills like Leadership, Crm, Strategy, Vendor Management, Management, Cross Functional Team Leadership, Process Improvement, Account Management, Program Management, Salesforce.com, Business Development, Call Center.
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