Tonya Wright Email & Phone Number

Charlotte, Nc, Us

Huntersville, Nc

• Responsible for contacting prospective merchants• Handle 120-150 outbound cold calls daily• Status account and document all work performed• Send out requested documents by fax or email

Charlotte, North Carolina Area

• Customer Service-Made outbound calls to insurance customers notifying them that their claim had been received and gave them their adjusters contact information.• Data Entry-Updated customer information in system. • Receptionist-Responsible for answering incoming calls and routed them to the appropriate agent. Greeted guest upon arrival and escorted them to conference room. Notified agent that their guest had arrived.• Cashier-Received money for tickets and counted money to make sure that it balanced with the register receipts.

Charlotte, North Carolina Area

• Lead four Call Center Sales Teams. • Progressed to the position of increased authority due to sales and customer service excellence. • Identified trends in list performance. • Trained and coached sales representatives on appropriate sales techniques to foster customer relationships and increase sales. • Monitored collections to reduce charge backs. • Provided information, recommended and sold subscriptions, products and services. • Utilized software systems to communicate with, negotiate, process and close deals for customers. • Initiated customer contact to current subscribers and prospects to inform of account status, discuss payment options, and acquired 30 renewals per week, 3 new subscriptions per week and maintained a 40% prepaid quota. • Collected past due balances on subscriptions and recover subscription defaults from subscribers. • Evaluated customers’ financial situation and negotiate terms of repayment to resolve nonpayment and bring accounts current.• Compiled, update and process documentation for customer files.

Facilitated, coordinated, recorded and reported individual soldier’s height, weight, and physical training scores. Set up and scheduled monthly training classes.Reserve Supply Senior Instructor (1997-2004) Trained, educated and provided instructions to up to 32 soldiers on supply logistics. Ensured compliance of soldiers maintaining and dispatching sensitive items. Facilitated, coordinated, recorded and reported inventories including issuance of clothing and equipment.

Bachelor’S Degree, Business Administration

Associate Of Arts And Sciences (A.A.S.), Business Administration: Concentration - Human Resources

Activities and Societies: Enactus (formerly known as SIFE) Students in Free Enterprise

Certificate, Business Operations

Certificate, Human Resources Generalist