"Curiosity killed the cat"I hate that expression.I have cats.They are very curious. And very much alive.I prefer - CURIOSITY GREW THE BUSINESS.My natural curiosity has served me well in life. My skilled curiosity has served me well in business. And serves my clients well in uncovering the voice of their customers.THERE IS AN ABUNDANCE OF INSIGHT AND NEW OPPORTUNITY IN YOUR EXISTING CUSTOMER BASE.- Grow revenue and profit- Secure customer retention - Elevate the customer experience- Build confidence that your team and business are on the right pathBUT YOU NEED MORE THAN AN ONLINE SURVEYAsking the right questions, in the right way, is a practiced skill. As a skilled and experienced third-party I ask the right questions, in the right way, at the right time, to deliver the specific insight my clients need. At the heart of Dirby Voice of Customer (VOC) programs are high touch, 1:1 phone interviews that create space for customers to share their expertise and provide candid feedback.The interviews feel easy, like a conversation over coffee.The customers feel valued, their experience worthy of more than a survey.My clients feel confident, they now have the insight they need.Work with me on a Dirby VOC program, uncovering the valuable, specific insight needed to be more effective in sales, marketing, customer success and product development.Or work with me as a long term partner, in an ongoing Voice of Customer Experience (VOCE) program, with interviews aligned to critical points in your customers' experience, consistently uncovering timely insight and new opportunity for you and your team.Not all sales teams can close new business, while keeping communication active and open with existing customers.With Dirby, customer communication stays open. And more new business gets closed.INDUSTRY FOCUS: B2B SAAS, ManufacturingCLIFTON STRENGTHS: Activator. Responsibility. Connectedness. Individualization. Discipline.FOUR TENDENCIES: Questioner

Developed strategic relationships with manufactures that offer enterprise data storage solutions to technical end-users. Long-term partnerships with both manufactures and customers resulted in relationships that continued to grow through product life-cycles and company transitions.

Successfully built and managed a national distribution channel for STORServer’s data protection appliances. Worked with manufactures, channel partners and end users to align resources and implement solutions to meet customer needs.

Business Development consultant for introducing product to market, creating new distribution channels and improving communication with an existing customer base. My broad skill set allowed for a diverse set of clients.

Built the sales and marketing team that directly sold product to end users and expanded the brand of growing software company in the financial services industry. Established strategic relationships with industry organizations and vendor partners. Company revenue doubled.

Created and implemented the sales and marketing strategy for a tech start-up that developed software for life insurance companies. Established industry presence and successfully sold solution to strategic customers.