• Review supplier invoices and timesheets for audit purposes, partnering with over 25 different suppliers, Verizon project managers, sales account specialist, and service representatives• Monitor invoices and time-sheet procedures, ensuring suppliers met or exceeded the subcontract terms and conditions• Facilitate meetings between Verizon sales team, federal government customers and vendors to resolve service order discrepancies and supplier invoices• After proper review, provide authorized notice to accounts payable to submit payment

• Responsible for all aspects of revenue collection for government accounts under the WITS contract• Supervised staff of 9 specialist, overseeing daily transactions and customer care, including order processing, billing and complaints• Revenue accountability via weekly and monthly team reviews• Developed process improvement strategies for accuracy and timeliness

• Managed 18 telecommunications representatives, with daily oversight of the WITS contract• Monitored and expedited all request for service implementation, removing roadblocks as necessary• Investigated billing discrepancies, attended on site customer meetings and coordinated collection process• Accomplished staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; implementing policies, and procedures

• Provided 24/7 service coverage via accurate scheduling• Increased revenue potential by gathering and analyzing Customer Care Indexes• SPOC for various Tier 1 commercial accounts• Identified and recommended technical solutions for customer networks

• Handled Verizon’s Tier 1 customer accounts located in mid-town, New York• Attended customers’ bi-weekly meetings• Obtained closed relationship with Sales and various departments within Verizon• Demonstrate outstanding service to identify the source of the issue and work to resolve customer’s inquiries in a timely and professional manner• When necessary, handled escalations calls, resolving complex customers issues