Tonya Cash Email & Phone Number

* Research, plan, develop, and maintain existing documentation set by adding content for new software features.* Restructure existing content and create new documentation as products are developed.* Project Leader – Design HTML based help system for new product. * Project Support – Assist to develop procedure for communicating with Exstream customers regarding documentation needs.* Assist in completion of various technical and quality management tasks as assigned.* Write technical documentation on existing systems to assist in training/mentoring to junior members of the team.* Revise procedures to improve technical strategies for team, and trained on these procedures.

* Development of new server platforms for Lilly's complex worldwide network in support of Zone 3 (Asian/Pacific) and U.S. Discovery/Bio-informatics. * Daily Administration of Google Network Devices, WebSphere, Jakarta Tomcat, ColdFusion, IHS, Apache 1 & 2, Interwoven TeamSite content management software, and network troubleshooting.* Assist in completion of various technical and quality management tasks as assigned.* Provide Training/Consultation and documentation for platforms on a weekly basis* Provide support for customers in the areas of website support/updates.* Write detailed technical documentation to assist in training/mentoring to junior members of the team.* Revised procedures to improve technical strategies for existing technical team, and train on these procedures.* Project design / Project management support

* Upgraded Novell server from 4.0 to 6.0.* Daily Administration/Security and Updates on Novell, and Windows 2000 Server systems including Oracle 8. * Recommended and provided vendor support for management.* Provided support for internal and external customers in the areas of PC troubleshooting and website support/updates.* Revised procedures to improve technical strategies for existing sales force, and trained on these procedures.* Designed and wrote Access 2000 application to aid counties in the area of records management.* Advisory support to all staff in technical areas and with all manner of software.* I was called on frequently to act as a web designer for both internal and /external projects.* Wrote detailed technical documentation to assist in training counties in Internet technology.

* Daily maintenance of servers and provisioning new accounts on Solaris systems for customers, customer support, and troubleshooting.* Web Migration/Project Leader - Interacted with internal and external team members, documented the migration, performed systems audit, wrote manuals on the new system, trained team members, and developed a plan to transfer all existing domains to new services. I wrote customer interaction policies, and put emergency notification guidelines in place.* E-mail Migration/Project Leader - Migration of all virtual Sendmail domains over a 1-week period. I led the team to create all accounts, migrate mail, helped customers with new configurations, and trained co-workers on customer domain creation and management. I devised a system to identify customer organizations and allow for self-care. I also gave a course to train co-workers on InterMail Servers, mail routing rules, and creation of daily statistics on domains and server status.

User and domain administration on both NT and IRIX 6.X systems and support for other system administrators, and departments, including technical support, web coordinators, and billing department in both a design and troubleshooting arena. * General administration of BIND, Apache, Sendmail, Kerberos5, Radius, NNTP, and Legato Networker Servers (Utilized varied platforms including 3 flavors of IRIX, multiple flavors of Linux, Solaris 2.5)* Daily Administration/Security on all production NT 4.0 Servers* Provided support for commercial web customers on both NT and IRIX platforms using CGI, Frontpage, Visual InterDev, on a myriad of customer platforms.* Revised procedures to improve sales strategies for existing sales force, and trained new recruits.n Provided technical support for dial-up accounts on windows 3.1/95/98, Macintosh and Linux client platforms, as well as T1 point to point and frame relay customers.