Tonya W. Email & Phone Number

Omaha, Ne, Us

• Provided high quality customer service for both Healthcare and government clients• Worked on multiple projects simultaneously• Made outbound calls to conduct surveys on behalf of hospitals• Made outbound calls to residents to assess community health needs• Took inbound calls for local health departments• Consistently met project deadlines• Provided top-notch customer service, exceeding monthly productivity goals• Developed weekly detailed research reports based upon collected data• Attended to customer complaints and concerns immediately to facilitate satisfactory resolution• Maintained accurate customer records in CRM database with 0 errors

Geneva, Ch

Columbus, Ohio, Us

• Maintained confidential client records and documentation in NIFCAP database.• Liaised virtually with community organizations and leaders to strategize process improvement practices.• Interviewed individuals and families to assess needs and provide outreach services.• Built solid and trusting rapport with families, fostering trust and communication to meet case needs.• Created and updated department records/files in EOS to maintain document compliance.• Utilized web based applications to conduct research on all prior assistance received all while maintaining departmental privacy policies.• Provided assistance with preparation of project-related reports, manuscripts and presentations• Completed multiple tasks simultaneously with no supervision to effectively manage time throughout workday.• Tracked and recorded open and closed client accounts and change requests to prevent errors, keeping all team members aligned with the most up-to-date client information.• Tracked changes in NIFCAP system with detailed notes to help team members and stakeholders access and analyze key information.• Implemented EOS tools for process improvement initiatives within the department.• Maintained positive customer relations by addressing problems head-on and implementing immediate successful corrective actions.• Responded to customer requests for services and company information.• Processed client household adjustments to maintain accurate financial accounts.• Answered customer telephone calls promptly to avoid any on-hold wait times.• Facilitated inter-departmental communication to effectively provide client support

Des Moines, Ia, Us

• Perform patient pre-admission, admission, transfer, and discharge activities.• Collect and validate patient demographic and insurance information.• Obtain health, financial and religious information from patients at the time of admission.• Prepare patient identification band and complete admission papers.• Obtain signatures for financial responsibility and treatment procedures from patients or guardians.• Receive and store patient’s valuables and other belongings as requested.• Respond to patient concerns and inquiries professionally.• Maintain positive working relationships with patients, physicians, visitors, and hospital staffs.• Contact insurance companies for patient medical billing operations.Interact with hospital administrations to perform effective patient operations.• Work in compliance with hospital policies and procedures and adhere to government regulations.

-Liaised with venue management to monitor logistics and timelines.-Oversaw timeliness and quality of food delivery at high-volume events.-Supervised and mentored kitchen and serving staff.-Set and arranged venue space for 300+ guests according to the client specifications.

Associate Of Arts And Sciences - Aas, Business Administration And Management

Extended Education Certificate, Early Childhood Education And Teaching

Highschool Graduate