Anthony Acquah

Anthony Acquah Email and Phone Number

Technical Support and IT Service Delivery @ SMG - Service Management Group
kansas city, missouri, united states
Anthony Acquah's Location
Accra, Greater Accra Region, Ghana, Ghana
Anthony Acquah's Contact Details

Anthony Acquah personal email

About Anthony Acquah

Service Delivery and IT Technical Support Professional

Anthony Acquah's Current Company Details
SMG - Service Management Group

Smg - Service Management Group

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Technical Support and IT Service Delivery
kansas city, missouri, united states
Website:
smg.com
Employees:
499
Anthony Acquah Work Experience Details
  • Smg - Service Management Group
    Support Associate
    Smg - Service Management Group Jun 2023 - Present
  • Trilogy
    Customer Applications Support Engineer (Remote)
    Trilogy Aug 2018 - May 2022
    Application Support within the Central Support Delivery unit for multiple products (both SaaS and on-premise deployed) in the ESW portfolio.
  • Surfline Communications
    It Service Delivery And Governance Officer
    Surfline Communications Apr 2015 - Nov 2017
    Ghana
    •Formulation of IT policies and SOPs covering use of company's information assets•Measurement and tracking of Partner SLAs & KPIs•Project management function for the delivery of IT Projects•End to end coordination through life cycle of new product releases •Coordinating requests for bug fixes and enhancements of Surfline BSS/OSS IT sytems •User acceptance testing and closure after system integration of deliveries
  • Surfline Communications
    Enterprise Network Engineer
    Surfline Communications Jun 2014 - Apr 2015
    Ghana
    •Provide advanced support to Enterprise Clients of the Surfline 4G LTE network.•Resolve network complaints received from Customer care Back office•Acceptance and onboarding of new Enterprise Clients•Continuous Maintenance of Surfline 4G network on ALcatel-Lucent Equipment including fault management, performance monitoring, KPI and SLA monitoring
  • Ericsson
    Transmission Support Engineer
    Ericsson Nov 2011 - Jun 2014
    Ghana
    Maintenance and fault resolution of Transmission issues in the Airtel Ghana Network including: routing configuration, backups and software upgrades, preventive maintenance and provision of Field Support
  • Infratech Ghana Limited
    Transmission Engineer
    Infratech Ghana Limited Nov 2008 - Oct 2011
    Ghana

Anthony Acquah Skills

It Service Delivery Telecommunications Lte Ip Transmission Microwave Troubleshooting

Anthony Acquah Education Details

Frequently Asked Questions about Anthony Acquah

What company does Anthony Acquah work for?

Anthony Acquah works for Smg - Service Management Group

What is Anthony Acquah's role at the current company?

Anthony Acquah's current role is Technical Support and IT Service Delivery.

What is Anthony Acquah's email address?

Anthony Acquah's email address is pr****@****hoo.com

What schools did Anthony Acquah attend?

Anthony Acquah attended University Of South Wales, Kwame Nkrumah' University Of Science And Technology, Kumasi, Prempeh College.

What are some of Anthony Acquah's interests?

Anthony Acquah has interest in Social Services, Children, Economic Empowerment, Education, Environment, Poverty Alleviation, Health.

What skills is Anthony Acquah known for?

Anthony Acquah has skills like It Service Delivery, Telecommunications, Lte, Ip, Transmission, Microwave, Troubleshooting.

Who are Anthony Acquah's colleagues?

Anthony Acquah's colleagues are Mathew Tuttle, Holley Breitling, Edy Dórea, Idi Astrid, John Delancey, Salehin Haque, Olanrewaju Bankole.

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