Tonya Cynn Email & Phone Number

Boston, Ma, Us

Cambridge, Massachusetts, United States

Boston, Massachusetts, United States

- Co-developed Strategic Technology Plan proposal to guide the organization’s technology modernization efforts and secure external funding streams.- Documented and analyzed existing business processes through extensive cross-departmental observation, interviews and collaboration with senior leadership.- Developed next-generation business model for JVS’s career services center incorporating CRM software, self-servicing and digital technologies.

Burlington, Ma

Part of a two person PM team managing product strategy for the enterprise software division of a multinational security services corporation. Design and manage development of new and enhanced software products for healthcare and finance verticals. Notable client: Bank of America• Develop and maintain product roadmap.• Collaborate with senior executives to align product roadmap to company directives, international sales strategies and personnel planning.• Research, analyze and document market trends and report to executive leadership.• Collaborate with client to scope, design and deliver custom business solutions.• Produce product requirement specifications in close collaboration with technical teams. • Track product lifecycle in Team Foundation Server.• Vet and prioritize product queue including new development, customer enhancement requests and bugs. • Manage product development lifecycle in agile (+scrum) development environments, including day to day operations. Assign and track workstreams for engineering / UI departments. • Queue and manage development team sprints, collaborate with engineering team leads and multiple engineering team contributors for sprint refinement. • Conduct user acceptance testing.• Provide final product sign-off.• Collaborate with client account managers to effectively navigate client needs and expectations.• Represent firm at national trade shows/conferences such as ASIS.• Produce product release notes and collateral.

Boston, Ma | Honolulu, Hi

Reporting to the VP of Enterprise Solutions, comprehensive management of MA and HI state client portfolios in the ed-tech vertical. Advance innovative college and career software solutions and services for K12 schools, post-secondary systems and state workforce departments.• Strategic and operational oversight of state client accounts ($2.5 million ARR).• Joint sales lead for data dashboard platform to NY state districts (NYSED) resulting in $1m+ ARR.• Primary relationship manager and trusted adviser to clients, partners and extended stakeholder base.• Develop strategic growth roadmap and sustainability planning through critical industry thought-leadership, consultative needs analysis and alignment of solutions. • Strategic collaboration across federal, state and foundation leadership (Depts of Education, P-20 orgs, and Labor Depts). Cultivate relationships and obtain insight into new needs shaped by reform and modernization efforts. • Project manager for state initiatives comprised of custom development work and systems integration spanning multiple platforms. • Manage Client Services Support team and staff. Implement wrap-around support strategies leveraging implementation specialists, high-touch SME support and tracking. • Increase state program participation rates through customized onboarding and utilization action plans.• Oversee state-wide software implementations and data integrations.• Develop comprehensive progress reporting to firm’s executive leadership and state partners. • Collaborate with firm’s executive leadership on strategic business development. • Chair executive meetings and annual strategic planning workshops. • Present to diverse audiences (state planning committees, executive stakeholders, industry conferences, state-level sales presentations, local school districts).• Collaborate with marketing to develop PR and electronic engagement campaigns.

• Project business lead for University procurement project successful in providing autonomous schools across Harvard University with a centralized and comprehensive procure-to-pay platform.• Developed project business workflows and processes for the University Financial Services (UFS) department; oversight of project documentation and communication to University schools throughout project-sponsored planning sessions, workshops and training events. Completed project goals and initiatives top-down through comprehensive collaboration among project-level technical partners and leads, school-level Directors and local design and implementation managers. • Responsible for ongoing project reports measuring gap-to-goal progress against established benchmarks, and development and delivery of formal project documentation and presentations to project stakeholders and across schools.• Managed and maximized operational efficiencies through operational analysis and statistical performance reports; documented team-level workflow processes and procedures. • Department liaison to third-party business partners to develop new processes and implement new electronic production systems.

Bachelor Of Arts (B.A.), Professional Writing & Photography | Classical Music Minor

Emphasis on documentary journalism. Local publications included documentary exploration of early environmental movement within state.

Education record

Additional studies at WVU (and other) in sound engineering/recording techniques, ethnomusicology including Japanese taiko, West African.