Tonya Dilger Email and Phone Number

Sales

North America Planning Service Center

Fulfilled special projects for the corporate purchasing department.

Managed inventory, requisitions, purchase orders, invoices, material releases, delivery schedules & vendor relations for approximately 200 different items consisting of customized paper, envelopes, check stock and pressure seal products for multiple Fidelity business segments; total annual team spend = $20,000,000 to support 300,000,000 mailings.• Supported multi-site manufacturing strategy through participation in weekly conference calls. • Saved the company $1.9 million for 2008-2009 together with team through Request for Proposal (RFP) initiative by placing team’s highest volume pieces out for bid, analyzing bids together with vendor information, & awarding pieces to vendors according to Fidelity’s business needs• Wrote & updated numerous team User Process Documents outlining team best practices, technical steps for team tool utilization & relevant product information using both text & visuals; proofed & approved PDFs before releasing into production• Facilitated the conversion of one business segment’s check stock to a lower-priced pressure seal product, resulting in $40,000 annual savings• Consolidated one business unit’s higher-priced check stock to an existing high volume stock resulting in over $100,000 annual savings • Presented the Materials Management Team Road Show highlighting team job responsibilities and organizational value for internal business partners

Production Team was later known as the MATERIALS MANAGEMENT TEAM• Managed legal (eReview) extensions and expirations of all ECM (small market) literature; SME in eReview; marketing owner of four pieces; submitted final forms and non-material changes for Registered Principal signoff; proofed and approved administrative pieces as the legal entity; granted special permission from Compliance Review Group (CRG) to utilize the eReview maintenance tool for marketing owner management• Supported Relationship Managers (RMs) as necessary with problems concerning Enrollment Guide editing, formatting, and publishing [troubleshooting in AAROW and Marketing Communications Management System (MCMS)]; resolved problems involving Plan Feature Flyers, Retirement Plan Reviews (RPRs) and Investment Reviews (IRs), including creating and importing to FescoDMS as necessary; documented detailed procedures to assist in the publishing and editing of Enrollment Guides and Plan Feature Flyers• Wrote Fund Letters by processing information on fund changes and additions submitted by RMs; queried information from the Funds Information Warehouse (FIW) and formatted fund descriptions into legally-approved letter templates; submitted update requests for any funds missing from FIW • Maintained and updated information in Production Team’s ACCESS database• Supported Sales, Implementations and Relationship Management as a literature resource; located suitable literature, obtained the necessary permission when applicable as well granted order access; researched literature to ascertain whether stocked sales office collateral was in compliance

Assignment in ECM Client Relationship Management (CRM) • Directly supported 3 VPs; additionally provided support to 5 Directors and the Relationship Managers of the East, West and Central Regions • Performed multiple duties including VP Calendar Management; E-quest Expense Reports; Relocation Expense Reports; Travel Arrangements; Meeting Scheduling; PowerPoint Creation and Editing; Client Referral thank you cards and gifts• RPR Registered Principal Signoff—obtained RP signoff for changes made to RPRs (Retirement Plan Reviews) • On Line Site Administration (OLSA) New Plan Lookups--queried information through AVENUE database and forwarded to the appropriate regional Director for RM assignment• West Region Weekly Meeting--compiled weekly meeting notes and other information as needed and forwarded to the West Region Directors • AT RISK Weekly Reports for the East, West, and Central Regions--queried information through AVENUE database, formatted in Excel, and distributed to the respective VPs and Directors• Served as backup to Senior Executive Assistant for 2 Senior VPs

Assistant to the President/CEO of DS TECHNOLOGY (USA) Inc., Cincinnati, Ohio• Accomplished Marketing and Sales Duties as well as special projects; qualified sales leads• Screened/Supported/Processed President’s English-language and German-language Phone Calls/Mail/Email as well as various office documents• Miscellaneous duties such as translating German retirement pension information

International Experience as Assistant Manager with the Army & Air Force Exchange Service (AAFES); Permanent Duty Assignment with AAFES on U.S. Army Post in Vilseck, Germany• Managed diverse crew composed of U.S. soldiers, spouses of U.S. soldiers, and German citizens• Managed inventory, ordering, and equipment Maintenance • Analyzed sales data for effective employee scheduling• Managed multiple priorities and deadlines on a daily basis• Complied with multiple regulations (i.e. U.S. labor laws, German labor laws)• Interviewed, hired, and trained employees; developed employees’ skills for first-line supervisory positions; led effort to drive cross-training across shifts• Completed office management duties including employee payroll, travel expense reports, and deposits in U.S. and German currency• Interfaced well with employees and customers of all ranks