Tonya Harris Email and Phone Number

Responsible for developing unique training courses and programs. These duties include collaborating with leadership and other stakeholders to determine training needs, develop curriculum, create resources, and implement best practices to support learners. Current focus is on Cloud technologies (AWS, GCP, Azure). Instrumental in launching a Cloud Academy consisting of job-based learning paths for Google Cloud Platform and Amazon Web Services. Provide employees with curriculum geared to enhance skills required for their job roles. Through reporting, continued training needs assessment, identification of skills or knowledge gaps and gathered feedback from learners and leadership, I've provided recommendations for continuous improvement.

Provided support and training for all applications across 6 primary 3rd party clients for the Global Resource Division including legal applications & MS Office. Delivered group and 1:1 instruction in-person and remotely across a 24/7 support environment. Developed and implemented best practices. Designed and developed instructional programs for the GRSS document and administrative support teams, including preparation of instructional outlines, Quick Reference Guides (QRGs), handouts, specialty web seminars, e-learning modules, and follow-up exercises. Created new hire and existing staff training plans including targeted skill assessments. Developed Individual Learning Plans (IDT). Managed all aspects of the department LMS via Workday. Performed Project Management tasks for onboarding new clients. Created and maintained a SharePoint learning environment providing key resources for each client. Implemented a remote training environment during COVID 19 and successfully onboarded 55 new document processors for a new client. Implemented and administered a Microsoft Office tenant for onboarding new employees.

Managed a portfolio of approximately 25 projects spanning 6 retail towel products. Planned and tracked retail towel projects including project plans, schedules, and monitoring project tasks and timelines. Defined project scope, goals, and deliverables. Facilitated the identification and monitoring of project risks and mitigation plans. Collaborated with cross-functional teams, including R&D, Marketing, Packaging, Product Supply, Manufacturing, Legal and others involved in new product development. Facilitated project evaluations and assessments of results. Conducted portfolio & project reviews; Maintained and provided portfolio reports.

Directed L&D activities relative to talent development, professional skills and competencies, new hire, and emerging leader optimization. Developed in-person and virtual training programs. Developed learning platforms for GP PRO sales teams.

Development & ongoing maintenance of Working Smarter myGP Community. Project Manager for various initiatives such as new community development and Pop In events. Created and maintained training materials in various formats. Coordinated and delivered training (1-1, group, virtual) for various O365 applications and SharePoint environment. Marketed training opportunities via multiple channels. Ensured content was current on the program community site(s). Continuously expanded knowledge on current and future tools; participated in early adopter programs.

Technical training manager for Georgia-Pacific's SharePoint environment. Developed computer-based training courses, Instructor-Led training, written guides, manuals, demo sessions and a variety of marketing initiatives. With the. transition to O365, I leveraged many techniques used with SharePoint training to expand offerings in other Office apps such as OneNote, OneDrive, Skype, Teams, Planner, Groups, and Yammer.

Provided ongoing support & training for all users within the Law Department on a vast array of applications to include iManage, Microsoft Office Suite, Workshare Professional, Concordance/IPRO, DTE, Law Manager Pro, Citrix, and VPN, Acrobat Professional, Nuance PDF Professional, Cliqbook Travel, Adobe Captivate, TechSmith Camtasia Studio. Provided users with training opportunities including Instructor-Led (ILT), Computer-Based (CBT), and Individual Lesson Plans (ILP). Overall management from analysis, documentation, and presentation.New employee onboarding training for legal personnel & staff. Conducted monthly classroom sessions based on various factors in the department such as roll outs, HR guided courses, refresher courses for routine tasks such as budget entry, annual records review, and ongoing learning opportunities. Created and published department-wide CBTs for Law Specific apps or Microsoft products. Developed and maintain SharePoint team site for Paralegal development. Provided in-person and remote assistance for all department personnel using technologies via phone, remote desktop connection, TeamViewer, & Junos.System Admin for company LMS (Total LMS). Managed assignments of compliance courses for the department. Assisted the eDiscovery Team with various reporting needs for users on Legal Hold. System Admin for internal Law Dept LMS (University Site). Liaison for special projects to provide guidance on everything from best practices to process flows. Provided recommendations on alternative solutions.