Manage >55K loads annually with >$69.3M in total freight spend between all modes such as Bulk, LTL, FTL, and Intermodal shipments.• Utilized FAM as well as evaluate pricing proposals by carriers and negotiated optimal rates for customer savings.• Accountable for day-to-day order to cash operation with customer supply team, carriers, and facilities with an overall Primary Tender Acceptance of 86% YTD.• Execute facility/carrier coordination of product ready times vs. appointments.• Resolve customer/carrier escalations in a timely manner and worked to improve process automation and flow.• Foster customer retention by cultivating long-term rapport based on prompt and courteous service.• Trained and mentored other LS and CSS team members.• Assisted with Freight Audit and Pay by working in TMS Financial.

• Assisted with new account On-Boarding, Set Up, and Go-Live.• Traveled to multiple customer facilities to help coordinate with Customer SAP and Transplace TMS integration. • Assisted carriers with being set up on the Transplace TMS carrier portal as well facilitated web-training.• Facilitated creation of multiple facility Dock Schedulers as well as customer training on usage.• Provided tracking and tracking of +18K loads annually from shipper to consignee and communicated with customers and management to report delays, including emergencies, weather challenges and carrier schedule changes.• Responded to all inquiries from both external and internal customers in a prompt and accurate manner.

• Established excellent working relationships internally as well as externally with direct contacts on multiple accounts regarding open invoices and payment status of any past due invoices.• Managed over $20M in 3PL receivables and maintained an average of less than 1% on invoices over 14 days past due.• Reduced time and costs and increased efficiency by introducing new accounting procedures through Lean Six Sigma Quick Wins as well utilizing my LSS Yellow Belt training.• Verified details of transactions, including funds received and total account balances.• Researched and resolved billing and invoice problems.

• Scheduled of all benefit enrollment appointments with multiple accounts including new hire as well as annual benefit enrollments and maintained master calendar.• Assisted with new hire enrollment benefits during orientation, terminations, benefit changes, and beneficiary changes.• Reconciled monthly billing reports of benefits for accounts.• Processed multiple line of insurance applications as well as completed payroll deductions for new hires and annual benefit enrollments.• Assisted in filing multiple lines of insurance claims as well as following up on processing of claims through the insurance companies.• Sales of multiple lines of Medical, Supplemental Health, Dental, Vision, and Life insurance with new hires and existing employees for accounts.• Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.• Handled all media and public relations inquiries.• Created weekly and monthly reports and presentations.

*Verification and precertification of insurance eligibility prior to surgical procedures and post-surgical follow up care.*Scheduled all surgical procedures and follow up care.*Patient education of their medical benefits as well as pre/post-surgical care.*Fitting patients with durable medical equipment pre/post-operative.*Auditing of front office team regarding scheduling, payment collections, record keeping, bookkeeping, and HIPPA security and regulations.*Improved communication efficiency as primary liaison between departments, patients and staff.

*Management of Front office personnel, hygienist, and dental assistants.*Coordinated annual benefit renewals for employee health insurance as well as maintained benefit files.*Managed the day-to-day transactions such as scheduling and bookkeeping within the business for both the dentist and hygienist.*Managed invoices and transaction receipts.*Billing, coding, verifying, and filing of dental insurance.*Marketing for the business growth*Achieved notable successes in cost control, revenue generation and marketing effectiveness.*Verified details of transactions, including funds received and total account balances.*Coordinated approval processes of all accounts payable invoices.*Balanced batch summary reports for verification and approval.*Researched and resolved billing and invoice problems.*Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.*Handled and processed confidential patient information.*Developed SOP and OSHA manuals.