Tonya Harris, Msm, Cps-P Email & Phone Number

Atlanta, Ga, Us

Stonecrest, Georgia, Us

Lead a global member engagement and retention strategy for a mega-church organization, 16K membership. Supporting new member’s experience infrastructure, development programs and retention efforts. Consults, influences, and provides large scale project management for Senior Leadership team for key strategic initiatives to grow and sustain global ministry by way of technology adoption and innovation. Manages member management and learning management platforms from initial scope to sustainability utilizing limited staff and volunteer resources. Creates and delivers regular project status updates to Staff and Volunteer leadership on project/program outcomes, risks and alternative solutions established to meet project objectives. Created new member onboarding programs and conducts monthly training delivery for an average of 16-40 members globally (in person and virtually).

Atlanta, Georgia, Us

Led global talent management, Center of Excellence function for a fortune 500 Fin-Tech, $7.4 billion dollar organization. Support 25K+ employees across 50+ acquired companies around the world in the fin-tech and finance industries. Lead diverse team of global learning professionals. Create strategic direction, key partner with Senior Sponsors, Stakeholders and Business Partners to align learning and performance to their strategic objectives per Global Payment Company.

Atlanta, Georgia, Us

Creates training strategies supporting the implementation of technical solutions and onboarding of clinical & non-clinical staff on varied Epic applications, mobile devices and software solutions. Manages a team of 15 employees and contractors that are versed in leading various projects and onboard classes. Responsible for recruiting and managing go live resources for various initiatives for a 12,000 employee-based organization. Scope of responsibilities include training strategy, design & development, creation of standardized templates and infrastructure solutions for improved processes and workflows for the organizational capital initiatives. As well as management of resources, stakeholder management, metrics reporting and budget management.

Duluth, Ga, Us

Provided vision, direction, leadership and project management for a training and organizational development function. Worked with Executives, Stakeholders, mid-level and branch management to help realize vision through human capital in a growth organization with the development and execution of L&D strategies. Ensured training designs exceed performance metrics that yield successful initiatives, improved processes & performance outcomes.

Duluth, Ga, Us

Implemented strategic learning plans that aligned with organizational goals and positioned team members to support organic growth.

Atlanta, Ga, Us

Provided organizational, cultural development, leadership training consulting support for financial institution. Mentored team of 5 entry level to professional level resources. Managed strategic business relationships internally and externally. Designed, developed and maintained educational strategies for corporate online university with progressive P&L responsibilities to manage in a rigid community-based growth organization.

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Provided clients with training solutions and educational strategies to improve performance deficiencies identified with their customer base. Informed Clients of additional coaching opportunities with in-house resources to ensure quality execution transpired between Customer and their Clients.

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Established clients webinar strategy for their clientele focused training programs. Helped convert main programs from in-person design to virtual/blended learning approach. Developed clients training measurement approach and process by leveraging 3 out of 4 of Kirkpatrick's (2006) levels of evaluations.Source:Kirkpatrick D. & Kirkpatrick, J. (2006). Evaluating Training Programs: The Four Levels 3-16, 3(ed.) San Francisco: Berrett-Koehler.

Hartford, Connecticut, Us

Provided leadership for a high performance team of skilled professionals to produce training to large targeted audiences on electronic connectivity solutions within short deadlines with rigid scope, design needs and quality requirements.Consistently delivered SCORM compliant, high quality training solutions on time and within budget, resulting in an average 95% satisfaction rating from the health care community (e.g., electronic medical records and clinical alerts, benefit product and administrative support tools).Contributed to the achieved trust and confidence of major internal clients resulting in the awarding of special, high visibility projects, requiring intensive efforts and aggressive deadlines.Balanced $700,000+ training budget, resulting in an average 5% savings each year.Created “Go Green” training materials for all in-person and webinar training programs to save cost and make contributions to the organizations economically friendly efforts.Established Education Advisory Councils of Health Care professionals to ensure all training programs were designed from the client’s perspective.Played key role in business development efforts to collaborate effectively across state, medical associations and large physician groups to establish like-strategies to benefit the consumer experience.

Provided leadership for a high performance team of skilled professionals to produce implementation and training to large targeted audiences on electronic connectivity solutions within short deadlines with rigid scope, design needs and quality requirements.Consistently delivered SCORM compliant, high quality training solutions on time and within budget, resulting in an average 95% satisfaction rating from the health care community (e.g., electronic medical records and clinical alerts, benefit product and administrative support tools).Contributed to the achieved trust and confidence of major internal clients resulting in the awarding of special, high visibility projects, requiring intensive efforts and aggressive deadlines.Balanced $700,000 training budget, resulting in an average 5% savings each year.Created "Go Green" training materials for all in-person and webinar training programs to save cost and make contributions to the organizations economically friendly efforts.Established Education Advisory Councils of Health Care professionals to ensure all electronic connectivity and training solutions were designed from the client's perspective.Played key role in business development efforts to collaborate effectively across state, medical associations and large physician groups to establish like-strategies to benefit the consumer; Built infrastructure for webinar-based learning within one year using off the shelf, vendor developed and internally developed presentations for Health Care Professionals establishing Aetna as an innovative industry leader in education. Oversaw projects for 13 internal clients; developed annual plans.Established and implemented post training metrics process to track level one to level three evaluations. Launched promotional campaigns for key initiatives.Identified as an advanced level performance manager. Managed staff of 4 to 15 professionals.Served as steerage leader for national teleworking community network.

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Established strategic relationships and developed business opportunities as a Training Entrepreneur. Made innovative recommendations to improve identified performance gaps for staffing procedure efficiencies. Trained and consulted for hospitals transitioning to various vendor order-entry software programs.Identified performance gaps and developed strategic blue prints for client leadership to incorporate recommendations into their Training department for entry-level hospital staff.

Successfully managed the development and deployment of an extensive banking online university for required industry training. This effort required aggressive research development and established key criterions to ensure state and federal training regulations were adhered to. The overall success gained from these tasks lead to the final OCC approval clearance for annual federal audit reviews.Provided project management, and maintained vendor relationships. Developed training plans, coordinated with multiple subject matter experts, gained financial approvals of contractual agreements and met with senior management weekly regarding progress of compliance training programs. Led consensus building with peer managers regarding identified training needs of best practices, timelines for implementation efforts, and reporting expectations of training progress of their staff.TONYA HARRIS PAGE 3Managed and negotiated multiple vendor contractual agreements. Leveraged legal management's expertise to review all final contractual agreements.

Birmingham, Alabama, Us

Provided change management training in support of aggressive merger and acquisition transitions. Supported senior management goals by developing proactive consultative sales and management training for branch leadership and staff. Took lead role in developing and delivering proactive sales by conducting train-the-trainer workshops for peer training managers and staff throughout the organization. Prioritized departmental goals to support implementation efforts for aggressive acquisition schedules for initial and ongoing training of acquired branch offices. Maintained and managed $300,000 to $500,000 budget allotments. Rolled out software application training and consultative sales/sales management training. Determined performance gaps, needs analysis, course development, facilitation and program monitoring.

Supported instructional design and training delivery task.Conducted and coached Branch Manager through fast-track management program.

Trained Insurance Agents on Annuities and Securities, Portfolio packaging and newsletter editor.

Msm, Masters In Management With Specialty In Project Management

Integrated Talent Management Certification, Integrated Talent Management Program

Master'S Certificate, Strategic Organizational Leadership

B/A, Mass Communications