Tonya Moore Email & Phone Number

Reno, Nevada, United States

United States

Reno, Nevada, United States

• Received the 2013 Excellence Member Service Advisor Award for strong communication and people skills along with exceeding production loan volume to over $3 million.• Demonstrated success in achieving sale goals and personalized service to members. Always meeting priorities and member’s needs.• Processed loan requests, funding and investments while meeting sales goals.• Evaluated credit reports and offered members solutions and options.• Established and maintained good relationships with the underwriting team.• Participated and contributed to training and team development.• Informed and knowledgeable of all Credit Union Products, Services, Policies and Procedures.• Developed new business to increase credit union revenue.• Volunteered with local events and charities.• Managed and maintained auto and RV direct lending

Reno, Nevada Area

• Manage and maintains 35 franchise and independent Auto Dealership Partners and 3 Recreational Vehicle Dealership partners in Northern Nevada.• Provide cross training, personalized service and closing tools to identify new market opportunities.• Qualify new dealer relationship partners that meet credit union standards. Monitor dealerperformance, profit, losses, delinquency.• Negotiate loan terms and educate dealer relationship partners of credit union loan programrequirements.• Monitor and follow up on loan approvals to capture and increase loan volume.• Manage and resolve funding delays to assist finance managers and credit union fundingdepartment. Assist various departments collections, outstanding titles, repo warranty refunds, anddealer payoffs.• Closely monitor and report to management competitor rate sheets and market activity.• Assist with the business growth with our branch partners through referrals.Key Accomplishments:• Surpassed indirect loan volume for years 2017 - 2019 by a cumulative amount of $9 million.• Surpassed indirect loan volume goal by $11 million in 2016, total year end production was $31 million.• 2015 total year end loan production volume was $28 million, exceeded indirect loan volume goal by $6 million. • 2014 total year end indirect loan volume was $24 million, overreached indirect loan volume goal by $4 million.

Reno, Nevada Area

• Assessed client needs for employment and training services.• Developed training goals and administered training contracts.• Partnered with local businesses and community organizations to address client training needs.• Organized and maintained program information and records.• Provided instructional support for vocational learning programs.• Interpreted, applied, and explained complex policies, regulations, and procedures.• Presented JOIN services at weekly job-seeker orientations.• Responded to inquiries from the public and government agencies.• Maintained and managed 50 + clients in data base.• Completed intake and assessments of 20 new clients per week.

Reno, Nevada Area

• Assisted students with work reports, failed tests, absences, raises and rules and regulations.• Entered data, administered book payment plan, prepared deposits, handled cash, and maintainedinventory control on school books.• Maintained accurate student data base and responded to inquiries.• Coordinated committee meetings, monthly reports , and monthly agenda via email.• Maintained records, interviewed applicants, and entered new applicants into data base.• Maintained current practices, policies, and state agreements.• Transcribed and prepared correspondence.• Operated multi-line phone system; directed calls and responded to inquiries; scheduledappointments.• Organized & coordinated food for JATC Training Center.

Reno, Nevada Area

• Received and filed confidential and legal documents by the public, attorneys and legal agencies• Opened and processed 60-100 new cases daily.• Maintained excellent customer service filed and maintained all documents filed through the court.