Tonya Moore Email & Phone Number

Reno, Nevada, United States

United States

Reno, Nevada, United States

• Received the 2013 Excellence Member Service Advisor Award for strong communication and people skills along with exceeding production loan volume to over $3 million.
• Demonstrated success in achieving sale goals and personalized service to members. Always meeting priorities and member’s needs.
• Processed loan requests, funding and investments while meeting sales goals.
• Evaluated credit reports and offered members solutions and options.
• Established and maintained good relationships with the underwriting team.
• Participated and contributed to training and team development.

Reno, Nevada Area

• Manage and maintains 35 franchise and independent Auto Dealership Partners and 3 Recreational Vehicle Dealership partners in Northern Nevada.
• Provide cross training, personalized service and closing tools to identify new market opportunities.
• Qualify new dealer relationship partners that meet credit union standards. Monitor dealerperformance, profit, losses, delinquency.
• Negotiate loan terms and educate dealer relationship partners of credit union loan programrequirements.
• Monitor and follow up on loan approvals to capture and increase loan volume.
• Manage and resolve funding delays to assist finance managers and credit union fundingdepartment. Assist various departments collections, outstanding titles, repo warranty refunds, anddealer payoffs.

Reno, Nevada Area

• Assessed client needs for employment and training services.
• Developed training goals and administered training contracts.
• Partnered with local businesses and community organizations to address client training needs.
• Organized and maintained program information and records.
• Provided instructional support for vocational learning programs.
• Interpreted, applied, and explained complex policies, regulations, and procedures.

Reno, Nevada Area

• Assisted students with work reports, failed tests, absences, raises and rules and regulations.
• Entered data, administered book payment plan, prepared deposits, handled cash, and maintainedinventory control on school books.
• Maintained accurate student data base and responded to inquiries.
• Coordinated committee meetings, monthly reports, and monthly agenda via email.
• Maintained records, interviewed applicants, and entered new applicants into data base.
• Maintained current practices, policies, and state agreements.

Reno, Nevada Area

• Received and filed confidential and legal documents by the public, attorneys and legal agencies
• Opened and processed 60-100 new cases daily.
• Maintained excellent customer service filed and maintained all documents filed through the court.