As a world-class leader in operations and merchandise, I offer extensive experience driving change and delivering unparalleled guest and employee experiences. Most recently, I shepherded a luxury casino through the pandemic shutdowns to emerge stronger with plans to rapidly expand retail, pool, and spa operations based on a strategic growth plan that focused heavily on employee engagement, curated merchandise offerings and best in class training. In a previous role, I positioned a niche retailer to dominate the market by launching more than 100 new locations during my tenure. Continuous improvement and finding solutions is exactly where I thrive.I believe that leaders are only as strong as the teams they build, and I am proud to have developed extremely talented and diverse teams. I am always looking for opportunities for employees to shine, and I provide them with the support they need to excel. Many of my team members have gone on to promotions within and outside of the companies where I’ve worked due to my commitment to their success and strong individualized career planning.In operations, my view is comprehensive and holistic. I take into account all departments in the company that influence and are influenced by operations, merchandising and business development—which is, of course, nearly all of them! Collaboration is key to ensuring the entire organization thrives, and whether I am the leader or part of the team, I take my role in driving excellence seriously.EXPERTISE AREAS★ Strategic Planning★ Team Leadership ★ Project Management ★ Data Analysis★ Business Development ★ Continuous Improvement ★ Revenue Generation★ Operations Management★ Mentoring & Coaching★ Merchandise Management★ SOP Development★ Customer Experience ★ Visual and Creative ★ Growth Strategies★ Employee Engagement ★ Financial PlanningADDITIONAL EXPERIENCEWest Coast Regional Manager of Retail, Hard Rock Café International, Las Vegas, NVSOMETHING PERSONALMy favorite pastime is rooting from the sidelines of the basketball court, encouraging my sons to exceed as athletes and future leaders. I also have two fur babies that make me very happy.LET’S CONNECTI’d love to learn more about you and how we can work together. Contact me directly at tonya.oatman@gmail.com.