Tonya Pleasant-Wright, Mba Email & Phone Number

Austin, Tx, Us

Durham, North Carolina, Us

Project Management• Established and manage performance dashboards, analyze event triggers/alerts and determine appropriate follow up for PL or other function(s) to act upon.• Increased electronic Trial Master File (TMF) KPIs from 23% to 91% by developing customized processes that met the needs of the study.• Closely and proactively monitor the execution of project plans, measures result, communicates deviations/discrepancies to Project Lead, specifically focusing on:• Deliverables on time / at risk• Key milestones• Budget / Resource• Contingencies• Resource constraints if required• Issues and proposes deviation correction to ensure successful sub-team delivery• Updated project plan (timelines, budgets and milestones) regularly in the appropriate tool to ensure data for metrics reporting is accurate• Ensured decisions and actions at the project level are tracked in due time• Performed oversight of all activities and associated deliverables under the accountability of the sub-team lead. • Coordinate presentations for customers and project members to detail project scope, progress, and results.• Track hours and expenses to keep project on task and within budgetary parameters.• Supervise multiple projects from project start through delivery by prioritizing needs and delegating assignments.• Assist with onboarding newly hired staff members and coached on task prioritization.Vendor Management• Maintain primary relationship accountability with vendors for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.• Implemented project management techniques to overcome obstacles and increase team productivity.• Liaise between departments to facilitate communication and keep appropriate parties updated on vendor timelines and delays.• Prepared meeting agendas and minutes for distribution and record keeping.

Morrisville, Nc, Us

Project Management•Set-up, maintained and close out project files and study information (e.g., regulatorydocuments, Trial Master File (TMF), enrollment, Adverse Events (AEs)/ Serious Adverse Events(SAEs), site supplies, Institutional Review Board re-approvals, data queries) on a variety ofdatabases and systems.•Assisted in study start up and activation of over 200 sites in 37 countries within 9 months during COVID•Attended, participated, prepared, and distributed meeting minutes and action items for both internal and external meetings (sponsor, trusted process, functional, investigator meetings).•Followed up with the team members on action items to closure.•Ensured all study documents were archived based on the appropriate guidelines and policy.•Provided support for quality assurance activities, including preparation for audits and internalreview, prepare documentation and follow through to resolution on actionable issuesVendor Management•Worked collaboratively between sites and vendor to relay equipment delays and identify work around to supply shortages•Worked to annex equipment returns to reduce additional fees and avoid wastage•Drove implementation of iGPS software that dramatically reducing efforts required to execute and track complex investigator site payments worldwide.•Performed oversight of temperature excursions partaking in 5-month oversight project where I led 5 resources in the review of 250 temperature logs•Manage 3rd party vendors on high complexity projects with oversight from Senior Management

• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 5-8-member management team with related direct reports. • Reduced average contract expenses by 20% through aggressive negotiations with vendors.• Partnered with vendors and suppliers, managing and budgeting $250,000 in inventory.• Developed, implemented and updated effective financial and operational reports to meet currentfinancial reporting needs as well as well as future enhancements.• Reviewed and analyzed forecasts and recommended changes when appropriate.• Updated forecasts for new developments to provide management with a current perspective of thebusiness.• Led cross-functional teams to analyze and understand enterprise-wide operational impacts andopportunities of technology changes.• Mapped current business and operational processes and offered recommendations forimprovement. Analyzed operational expenses and cost of inventory to identify losses and developed strategies forincreased profits.• Streamlined monthly, quarterly and yearly bank audits, effectively reducing financial discrepanciesand risks.• Oversaw preparation and distribution of promotional materials and flyers.• Liaised with store manager to set up visually appealing layout for store merchandise.• Cultivated strong business relationships with clients to increase overall experience, satisfaction andretention rates.

Florham Park, New Jersey, Us

•Responsible for the overall quality of Card Services operations, building client relationships and service levels that complement organizational strategies and contract obligations.•Monitor, manage and report required operating and service level agreements for the assigned products and their usage within Conduent’s EPPIC and Go platforms.•Currently manage multi-state, multi-branded programs.Operations•Provide daily operational and product support to internal and external stakeholders.•Evaluate, access and drive business and technical change requirements of product and compliance bulletins regarding Regulation E. •Provide SME product support expertise to business and technical users in interfacing areas such as reconciliation/settlement, security, regulation and compliance, fraud , and disaster and business continuity services.•Coordinate Operations Managers to resolve complex problems, including in-depth analysis of program technology requirements. Projects•Support the conversion of the State of Virginia electronic processing card database, involving 100,000+ records; assure data transfer and secure banking transactions. Includes issuance of new cards, updating the customer website, and rolling out mobile apps.•Reclaimed at least $5 million from each of 50 states by overseeing the escheatment process with a 3rd party vendor for electronic payment cards. Manage differing regulations for all 50 states and US Territories. Process includes identifying the accounts, notifying the card holder, ensuring vendor pay back.•Provide ongoing support of the product team initiatives including program charter creation and execution for new contract conversions and contract re-bids.•Assign and monitor work of technical personnel, such as systems analysts and programmers, providing support and interpretation of instructions/objectives.•Implementing an international cardholder project, recovering child support payments for custodial parents living abroad.

Austin, Texas, Us

MANAGEMENT• Control an annual budget of $50 million. Meet financial objectives by forecasting requirements, scheduling expenditures, analyzing variances and initiating corrective actions. • Ensure all programs are executed within the project time-period and comply with the defined standards. • Identify project risks such as performance measures and disallowed costs.• Develop and execute project work plans, establishing deliverables to increase program performance. • Created benchmarks with the Office of the Attorney General and Health & Human Services Commission; revised plans to meet the changing needs and program requirements. PROCEDURES & WORKFLOWS• Reduced by 15-20% average days to gain employment by implementing Early Engagement service delivery plan. • Led team of 6 that revised TANF policies, improving the workflows of the TANF program.• Train 75-80 employees in procedures and protocols through quarterly training sessions.SITE / CONTRACT MONITORING• Analyze research and evaluate data, determining effectiveness of Federal / State funded programs operated by state/local contractors in meeting contracted performance. • Prepare action plans; implement production, monitor productivity, quality and customer-service standards of 3 Public Assistance programs with strict Federal guidelines.• Designed and implemented project status reports and communications to better monitor service sites.• Provide ongoing technical assistance, training sessions, and quality reviews via on-site visits, phone calls, and emails, ensuring contractors adhere to program criteria.WORKING CROSS-FUNCTIONALLY• Resolved critical control and operational weaknesses by monitoring contractor performance and identifying program improvements in the TANF program.• Improved efficiency by implementing protocol and guidelines; met or exceeded Federal standards.

Austin, Texas, Us

AUDIT• Reduced by 30-40% the time needed to conduct onsite audits by creating a process to convert documents from hard copy to digital format, and acquiring documents before the audit.• Reduced the department’s travel budget by 20% and increased audits to 30-35 per year. • Team Lead for 5-7 auditors; coordinated the audit projects and reassigned work as necessary.• Planned SOP and established guideline fieldwork audits for Federal and State Public Assistance programs implemented by Texas Workforce Centers around the state.• Assessed the effectiveness and efficiency of internal controls for state contractors for services such as Career Counseling, Job Placement, Applicant Training, Food Stamps and Temporary Assistance for Needy Families (TANF). • Determined scope, performed desk reviews confirming integrity of the data, risk assessment, conducted onsite audits, documented results in work papers, and prepared audit report findings. MANAGEMENT• Created a curriculum and trained Contractors on Federal and State standards compliance.• Coordinated with contractors to resolve issues/findings identified during on site reviews. • Identified key risks and advised Contractors on improvements in operations and reductions in costs. • Compiled and presented audit findings to Management and Contractors, recommending control, and business practice improvements.• Created Strategic Plan to identify bottlenecks and improve workflow processes. PROMOTION HISTORYAuditor III 2004 - 2008Auditor II 2001 - 2004Auditor I 2000 - 2001

Mba, Project Management

B.A, Business Administration - Marketing