Tonya Ritter (Rod), Pmp Email & Phone Number

Detroit, MI, US

Detroit Metropolitan Area

Detroit Metropolitan Area

• Lead the Professional Services Partner Enablement Program that includes working cross-functionally to set strategy, secure alignment, and define/design scalable processes
• Oversee full lifecycle project management and overall solution implementation for Partner led projects
• Implement repeatable and sustainable processes that drive partner and customer satisfaction and predictability of revenue
• Create and maintain Project Configuration Audit process to be used in all WorkForce and partner led projects to reduce post go-live issues and ensure consistency across projects
• Work closely with the Partner Program Teams across the organization to drive strategy, consistency, manage and track partner progress
• Enable an environment of professional growth through teamwork and collaboration

Detroit Metropolitan Area

• Create and execute processes and program collateral to drive long term, strategic growth for WFS partner ecosystem
• Monitor, assess, and improve strategies driving partner growth
• Report on partner development and productivity
• Establish repeatable partner enablement team processes with defined outlines to drive accountability and measure impact
• Engage channel partners, understand patterns in their knowledge and provide thought leadership for proposed training curriculum modifications

Detroit Metropolitan Area

• Accountable for overall delivery performance of a portfolio of projects by overseeing incident, problem, change and configuration management
• Develop internal and partner team members to increase employee productivity, satisfaction and profitability
• Build and maintain relationships with supplemental staffing partner firms and large Systems Integrator partners
• Proactively identify any potential or actual delays and prepare appropriate prevention and mitigation plans
• Drive and lead process improvements and business solutions that give WorkForce Software a competitive edge in the marketplace
• Lead a team of resources

Greater Detroit Area

• Provide leadership, exercise influence, and build consensus and partnerships in a complex and collaborative environment
• Effectively engage with leadership groups to address service delivery issues, performance and coordination across business communities
• Oversee resourcing needs to provide appropriate staffing levels on large scale software projects
• Implement and utilize repeatable processes that drive customer satisfaction and ensure stable revenue streams
• Collaborate with leadership to develop and implement standards, methodologies, and tools that support the implementation of WorkForce Software
• Monitor and ensure proper use of established methodologies, processes, and tools on client projects

• Communicate with CoE teams and Implementation Project Managers regarding various aspects of project deliverables.
• Collaborate on the estimating, planning, decision making, and resourcing of project work for both client projects and internal initiatives.
• End to end oversight of complex software build & test phases, including contractual deliverables and timelines.
• Lead internal initiative projects.
• Manage internal reporting and analysis for financial profitability across multiple and /or complex projects.
• Establish and manage expectations, changes or gaps in delivery.

Project Manager for Comprehensive Outsourcing Services.

Ms, Technology

Bba, Computer Information Systems