With extensive experience in information technology and project management, I am known for creating order out of chaos, establishing systems, processes, and documentation that increase efficiency, serving as a trusted IT consultant to my clients, and advocating for diversity and representation in the tech industry.Information Technology | My expertise includes advising clients on services and solutions to help meet their business needs and goals including improving efficiency, collaboration, and security. My work has included serving as a hands-on technician, creating documentation, and overseeing complex upgrades and migrations.Project Management | In order to improve operations and delivery, I’ve pursued training as a certified Project Management Professional as well as a Certified Scrum Master. By properly scoping and systematizing our work, managing expenses, and proactively anticipating and addressing roadblocks, I consistently oversee projects that deliver on time and within budget.Client Relationships | I take great pride in serving as a trusted IT and project management guide and thought partner to clients at a strategic level, but I also aim to provide high-touch relationships with all users. Clients and colleagues alike know that no question is too small and that I am eager to provide prompt and accurate support and train teams to do the same.Diversity | A throughline in my work is a passion for championing diversity and inclusion. This is demonstrated by my commitment to ensuring diverse hiring pools for tech roles, establishing Employee Resource Groups (ERGs) as well as public speaking and volunteering to support underrepresented populations in tech.Skills include:Agile Project Management | Process Management | Strategic Planning | Diversity, Equity, and Inclusion (DEI) | Social Responsibility | Public Speaking | Technical Documentation | Automated Software Deployment | User Training | Microsoft Azure | Server and Appliance Install/Cabling | Windows and MacOS Support