Tonya Spikes, Cam, Caps Email & Phone Number

Scottsdale, Arizona, United States

Promoted to supervise team of up to 12 employees in managing 5 luxury properties with 290–383 units per property. Act as liaison with residents, organizing resident-retention functions and handling and scheduling maintenance requests. Develop annual budgets, including financial reports, monthly charts, and resident-occupancy goals. Schedule property improvements and manage vendor relations and due diligence.• Received Property of the Month Award 12 times between 2018 and 2023 based on occupancy, renewals, percentage of “make-ready” units, weekly rentals, and qualified conversion ratios.• Recognized with Top Revenue Award in 2020 for managed property having highest YOY revenue increase across all 18 properties.• Increased occupancy from 93% to 97.5% by marketing specifically to local businesses and trade school and by following up with leads.• Reduced number of service requests from more than 100 open to less than 20 at time of sale by coordinating maintenance team according to technicians’ strengths and dividing large jobs into smaller, more manageable blocks for techs.

Scottsdale, Arizona, United States

Supported community manager with running 2 properties and managed 3 employees on leasing team. Handled bookkeeping, accounts receivable and payable, and collections. Provided backup to leasing staff with application processing and lease renewals. Managed resident relations with focus on retention and providing excellent service.• Received Excellence in Leasing Award in 2015, 2016, and 2017, only employee to win 3 times, based on highest number of leases, highest shop scores, and overall customer service satisfaction across all properties.

Scottsdale, Arizona, United States

𝗟𝗲𝗮𝘀𝗶𝗻𝗴 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 (May 2016 – November 2016)𝗟𝗲𝗮𝘀𝗶𝗻𝗴 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁 (January 2015 – May 2016)Managed leasing, renewals, and customer relations at 3 properties and then moved into leadership role with focus on turning around property. Directed team of 4 in leasing through preparation of 512-unit property for disposition. • Received multiple monthly Leasing Superstar awards, along with Employee of the Month recognition, for meeting goals and providing excellent customer service.