Tony Austinson Email & Phone Number

Burnsville, Minnesota, United States

Burnsville, Minnesota, United States

• Configure mainframe environment with branding/embossing changes related to consumer or business-related credit cards
• Troubleshoot system issues as reported via email or team’s chat
• Complete configuration requests via team SharePoint site, on time or ahead of schedule
• Assist senior engineer in various project related tasks as assigned
• Create system configuration and process documentation

St Paul

• Member of 6 person development team providing 99.99% up-time of corporate image capture applications
• Provide level 3 application support as part of team on-call rotation
• Lead end to end acceptance testing for front end development teams to include item processing and validation
• Assist senior developers in various project related tasks as assigned
• Work with other team members to create installation, configuration and troubleshooting documentation

• Assist with the configuration/testing of new Dell switches and Fortinet Wireless Access Point infrastructure
• Utilize IBM Maas 360 for the deployment of approx. 40 iPads running the cloud based software called Red Zone
• Provide detailed documentation related to new process’ as well as overall network layout and cable mapping
• Manage vendor relationships as it pertains to their statement of work, ensuring on time and on budget completion
• Assisting with the design of new onsite computer room as it relates to rack layout, environmentals and structured cabling
• Coordinate the installation of new Comcast fiber circuit, as well as the implementation of new phone system

Woodbury, MN

• Engineer responsible for the administration of a 250+ seat ShoreTel Voice over IP phone system
• Assisted with the configuration/support of Juniper switches, Palo Alto firewalls and Aruba Wireless Access Points
• Monitored daily server backups to ensure jobs ran properly, would troubleshoot issues where necessary
• Deployed new virtual Windows 2012 servers in corporate data center
• Member of the engineering team which provided level 3 support for all internal and external customers
• Mentor helpdesk staff to increase their knowledge levels in order to advance their careers internally

Greater Minneapolis-St. Paul Area

• Performed site by site discovery of IT related assets with primary focus on all desktops, laptops and printers
• Prepared a reconciliation of discovered assets against what corporate databases show for a given site
• Assisted management with identifying the location of corporate assets not accounted for during walk through
• Member of two person team creating proactive process’ to report IT asset inventory to cost center owners
• Worked with various internal employees to ensure corporate asset database is updated and accurate

Inver Grove Heights, MN

• Managed all facets of new projects assigned by team lead, to ensure work completed on time or ahead of schedule
• Collaborated with external and internal customers to analyze additional project related requirements
• Procured project related network, wireless, desktop and/or laptop equipment, tracked from order to implementation
• Summarized technical information at a mid-level to effectively communicate with non-technical people
• Completed on-site discovery at customer location(s) who are looking to become CHS customers
• Monitored team work queue with regards to new requests from either internal and/or external customers

Fishers, IN

• Managed projects related to the physical installation of all EMC, NetApp, Cisco and HP hardware
• Communicated with facilities manager regarding the data center infrastructure; along with project related updates
• Responsible for all IT asset management to include tracking make, model, serial number as well site and rack locations
• Coordinated data center physical security with regards to employee and vendor access authorization
• Developed and created internal data center operational process and procedures
• Completed detailed site surveys for remote data centers located in New York, Wisconsin, Florida & Utah

Orestes, IN

• Provided level 3 support to approximately 1000+ users including laptop/desktop computers, network printers, wireless devices and various company specific web based applications
• Accurately detailed and updated all customer tickets; escalate to next level support or manager when appropriate
• Assisted with the creation of new desktop / laptop images
• Created or updated knowledge base documentation when needed

Fishers, IN

• Deployed new physical and virtual Windows 2003 servers on HP blade and/or rack mount servers
• Installed, cabled and added to the network all rack mount and/or blade servers in corporate data center
• Assisted senior team members with additional project related tasks
• Provided level 3 support via 24x7 on call rotation for approximately 3,000 Windows physical and virtual servers
• Followed corporate change control procedures when implementing any new changes to company network

Minneapolis, MN

• Managed leased data center space with regards to power monitoring, equipment installs, space planning and asset management; along with additional duties as assigned
• Deployed new client physical and virtual Windows 2003 servers on IBM blade and/or rack mount servers
• Assisted project managers with establishing and meeting team objectives and deadlines
• Provided level 3 support via 24x7 on call rotation for approximately 1,000 Windows physical and virtual servers
• Developed and maintained department documentation on new processes and procedures

Minneapolis, MN

• Administered Microsoft Active Directory access for approximately 2,000+ users and groups
• Fulfilled new or existing employee related access requests to various applications, files and/or servers
• Maintained department documentation regarding internal processes and procedures
• Collaborated with other teams regarding the troubleshooting of security related access issues

Minneapolis, MN

• Provided technical assistance to users regarding in-store POS systems, all computers and printers, various software applications as well as procedural issues
• Utilized remote access tools such as PCAnywhere, SMS and VNC to assist with remote access troubleshooting
• Determined proper trouble ticket escalations, whether that is to the next level support or a manager
• Created and/or updated trouble tickets from all incoming calls into the Remedy ticket tracking system

Minneapolis, MN

• Provided detailed hardware and/or software quotes to internal and external customers
• Coordinated the ordering and delivery of computers, servers and networking equipment
• Organized and documented all order details into CRM ticketing system
• Arranged warranty replacement parts and service with Dell, HP or internal help desk