Tonya Varga Email & Phone Number

Hillsboro, Oregon Area

(formerly known as Intel Security) • Lead, develop, and manage all aspects of product documentation for enterprise security software used by analysts to protect their organization's data.• Collaborate with internal content teams to deliver consistent customer-facing product documentation. • Advocate for writer inclusion and content milestones in the product development schedule and process.• Define and implement content strategy to address customer needs.• Produce single-source content using DITA methodology, corporate style guides, and content management tools.• Write clear, translatable content for a global audience.Awards and recognition:• Q4 2015 - Nominated for Hero of the Quarter• Q4 2014 - Best Visual Communication Award

Portland, Oregon Area

• Design, develop, write and manage all aspects of content development for accounting/product management software for architectural/engineering firms.• Created and integrated help content and training video into mobile timesheet app.• Redesigned context-sensitive help implementation into multiple versions of the software.• Designed and implemented single-source content that is conditionalized for multiple versions of the software and output to multiple targets: webhelp, HTML5 help, mobile, and PDF, using Madcap Flare.• Mentor and manage junior writers.

Beaverton - Whq

• Developed and managed all aspects of content development for global Nike Retail playbooks covering store operations, loss prevention, real estate, human resources, sales floor, and policies and procedures.• Hired and managed creative agencies to develop employee communications.• Led translation process, language style guide, geographic reviewers, and vendors for 19 languages.• Led all aspects of production and printing of playbooks, videos, and binders.• Designed and wrote content for Nike Retail employee web site.• Led content management of source, assets, images, and videos, using Microsoft SharePoint.• Provided editorial direction to Nike Retail Partner (franchise) team.

• Wrote and publicized organizational communications for the manufacturing division• Led all aspects of quarterly employee meetings, including content development, video production, scheduling logistics, and distribution of content to our global site leaders• Developed executive messaging and delivery methods for organizational milestones, such as acquisitions, business/financial recaps, reorganizations, division goals, and executive bios• Managed global awards program and related communications• Developed ongoing content for and administered all technical aspects of division employee intranet• Tracked metrics of intranet readership• Designed and deployed division employee intranet, using SharePoint Publishing Portal

• Researched and wrote white papers, news releases, industry articles, newsletters, and event materials.• Created GE employee Intranet to improve employee access to strategic communications.• Designed GE Healthcare IT Speakers' Bureau.• Partnered with GE corporate and public relations teams to improve delivery and quality of communications.• Managed PR creative firms and associated budgets.• Championed the use of social media to track GE's digital message.

GE Healthcare acquired MedicaLogic in May of 2002. • Prepared publication plans that identified deliverables, resource allocation, schedules, and deployment. • Led a GE Six Sigma online help project that improved the readers’ ability to find the correct answer by 63%; improved how quickly readers found the answers by 55%; and reduced the perception that the help was hard to use by 35%.• Led project to migrate obsolete help technology from WinHelp to compiled HTML help. Identified key engineering requirements to support new technology. Converted six help files, containing 6,000 help topics.• Initiated, led, and funded project to merge legacy support sites into a GE-branded site (centricitypractice.gehealthcare.com). Designed Web site and promoted awareness of the site to both GE employees and customers.

• Designed new online help format for activity-based costing software that integrated procedural, conceptual, and reference information, previously contained in multiple print and online deliverables. Incorporated the use of help technology that built context-sensitive related topics, based on associated keywords (Alinks).• Designed and wrote training courses that provided both novice and expert paths through the student exercises, as well as descriptive answer keys, detailed PowerPoint instructor slides, workbooks, and accounting exercise files.

Designed and created online help systems for human resources, pension calculator, and investment software.

Wrote user and internal reference materials for automotive software applications.

Wrote reference and procedural materials for Volkswagen’s regional data center.