Anthony Batz Email & Phone Number

Results-oriented leader with extensive experience and a diverse background as a technician, in management and customer service. Successfully increased profitability and customer service levels in multi state district. Dedicated to providing excellent customer service and making operational and procedural improvements, to meet and improve Service Level (SLAs), First Time Fix (FTF), and uptime agreements set for ATMs, Coin & Cash Recyclers, Intelligent Safes, Item Processing, and Automated Retailing Kiosk maintenance. Demonstrated ability to recruit and develop high performing, cross-functioning service delivery teams.Specialties:• Field Service Management• Service Call Management • Claims Investigation• Gaming License Coordination• Leadership/Team Development• Process Improvement• Kiosk/Vending, ATM, Coin & Cash Recycler, Intelligent Safe, and Item Processing Deployment (Installations & Removals)• Employee Safety• Customer Relationship Management• Able to coordinate multiple projects and meet deadlines under pressure• Experienced in balancing priorities for short term and long range goals• Judgment/Problem Solving• Highly analytical, organized and self-motivated• Energetic, enthusiastic, supportive and willing to assume increased responsibility• Driven to learn and apply new ideas and skills• Unique ability to adapt quickly to challenges and changing environment• Proactive, creative and practical problem-solver• Strong communication skills with people of all levels and roles• Relationship Building• Profit/Cost Improvement (strong P&L track record)• Control operating expenses within budget

Listed skills include Customer Satisfaction, Process Improvement, Troubleshooting, Customer Service, and 43 others.