• Utilize ServiceNow for process management of Information Security, Technology, and Data Risk Issue Management. • As issues are identified, collaborate with issue owners to effectively challenge 1st line on Root Cause Analysis, Inherent Risk Ratings, Action Plans which assists with the mitigation of risk• Work with the risk testing team in closure of technology, information security and data risk issues by effectively challenging closure of issues and action plans by reviewing evidence provided. • Review governance artifacts and provide input for Issues Management Standard, Operational Risk Management Procedures, and Central Issues Management Procedures. • Support our Central Issues Management team by attending issue determination calls for proper oversight. • Work in joint effort with other SME’s in the department to create our monthly Technology Information and Risk Committee reporting which rolls up to our executive leadership team. • Created a tracker in Service Now for issues related to our teams area. This is weekly reporting that captures context, and progress of effective challenge reviews. • After supporting a migration from Archer to ServiceNow for the GRC tool, re-wrote job aids, RACI’s, SIPOCs and process workflows to ensure teams business continuity in the new tool.

• Coach and mentor a team of 12 participants• Support the AARC with sourcing project rotations amongst Corporate Risk Management, Information Risk Management, Workforce Management and HR. • Conduct continuous performance reviews with rotation supervisors on a bi-weekly basis for team members on rotation across various data science enterprise teams• Assist performance coaching team with KPI’s, Performance Management, Rotation Intake Assignments which requires cross functional collaboration across our leadership team, supervisors, and department executives.

• Developed key performance indicators utilizing applications, complaint, dispute, and system downtime data to take a proactive approach to identifying fraud in business units and quantifying potential fraud loss for identified known systems of fraud. • Developed key compliance indicators by identifying requirements for GLBA, Red Flags, State/Federal Security Breach, eBanking, & NYDFS and utilizing control effectiveness ratings mapped to regulations. • Responsible for the creation of annual board reporting for Red Flags & NYDFS which consists of identifying and gathering requirements, analyzing data, build and publishing the reports. • Lead process improvement team efforts which resulted in improving lead and cycle times of annual regulatory reporting and better data quality in the reporting. • Collaborated with the Robotics Process Automation team for automation efforts of compliance and fraud indicator dashboard reporting by assisting the team with requirement gathering, writing, testing, and launching of the RPA teams bots. Work is a continued 2023 effort which will result in 2000+ additional manual reporting effort hours saved.• Hire, manage, conduct performance reviews, & coach team members on hitting personal & professional goals. • Developed capacity planning estimations for initiatives and business as usual work while aligning to department goals. -Created 2,200 hours in team capacity for the NYDFS Compliance Reporting and the Red Flags processes. -Created custom reporting process and SOP’s for Publishing the Enterprise Retention schedule - Develop process’s for custom built reporting solutions to coincide with NIST Cyber Security Framework in Tableau. - Developed Tableau reporting from a NIST function, category, and sub-function level reporting which allows categories to be measured at 108 sub-category level which allows leadership to allocate spend to the 108 by looking at spend, risk, and capacity of specific sub-categories.