I am a passionate and results-driven Design Thinker with over a decade of experience guiding global product teams and spearheading innovation through human-centered design. My journey has been defined by a relentless pursuit of creating value at the intersection of technology, design, and business strategy. With a solid foundation in instructional design and a strategic mindset, I have successfully led initiatives that drive growth, streamline processes, and enhance user experiences across diverse industries.My professional experience spans roles such as an Experience Design & Design Thinking Strategist at Johnson Controls, where I led enterprise-wide design thinking programs that significantly reduced time-to-market and fostered cross-functional collaboration. My work has directly contributed to $1.5 billion in potential market growth and a 25% reduction in product development cycles, showcasing my ability to translate complex challenges into actionable solutions.I am eager to collaborate with forward-thinking teams that value creativity, strategic insight, and a human-centered approach to problem-solving. Whether in a corporate or consulting role, I am committed to making a tangible impact by leading initiatives that drive growth, optimize operations, and enhance user experiences.Design Thinking & Innovation: Expertise in employing design thinking methodologies to drive product development, streamline processes, and foster innovation.Strategic Planning: Proven ability to guide long-range planning initiatives that align with business goals and identify new growth opportunities.Human-Centered Design: Skilled in applying human-centered design principles to create user-focused solutions that enhance experiences and drive engagement.Workshop Facilitation: Experienced in leading cross-functional workshops that generate actionable insights, drive collaboration, and achieve consensus.Change Management: Strong background in leading organizational change initiatives, utilizing models like Prosci ADKAR to drive adoption and ensure smooth transitions.User Research & Persona Creation: Adept at conducting in-depth user research and developing personas to inform product and service design.Journey Mapping & Service Design: Expertise in visualizing customer journeys and designing services that meet user needs and business objectives.Project Management: Capable of managing complex projects from concept to delivery, ensuring they meet deadlines, budgets, and quality standards.
Listed skills include Preaching, Teaching, Non Profits, Microsoft Excel, and 21 others.
