Tony B. Email & Phone Number

Led the experience design for the Wyndham City Stadium and Precinct project in Western Melbourne, focusing on enhancing fan experiences and operational efficiency through innovative technology solutions. This project required the development of user-centered strategies to address the diverse needs of athletes, event attendees, VIPs, and local residents within a complex, multi-functional environment.Key Responsibilities:Stakeholder Engagement: Conducted surveys, interviews, and workshops to gather insights from various user groups, ensuring that the design solutions were aligned with stakeholder needs.Design Thinking Workshops: Facilitated three key workshops: - Persona Validation: Refined user personas based on stakeholder feedback. - POV Need Statements: Identified and prioritized user needs. - Experience Mapping: Developed user journey maps to guide design and technology implementation.Technology Strategy: Developed 154 technology use cases, recommending solutions such as mobile applications, advanced surveillance systems, and real-time communication platforms to enhance user experience and operational efficiency.Key Achievements:- Created 11 detailed persona segments and 22 experience maps to inform the design and implementation phases.- Successfully aligned design strategies with WMG’s vision for a tech-driven, immersive environment.- Established a framework for continuous improvement, ensuring the stadium's technology and user experience evolve with future needs.This project demonstrates my ability to lead complex, user-centered design initiatives that drive both operational efficiency and customer satisfaction, with applications that extend beyond the stadium to various multi-functional environments.

Cork, Ireland, Ie

Led design thinking workshops with clients to identify and prioritize opportunities, resulting in a 30% increase in identified innovation opportunities.Facilitated a long-range planning workshop for global product teams resulting in identifying new products and features set to drive $1.5B potential market growth within 5 years.Led a collaborative effort with the leadership team to design and implement a cultural transformation strategy, resulting in a 140% increase in market growth for the newly acquired company.Through the delivery of a human-centered strategy workshops for a $1B project, identified plan increase the global adoption of a new enterprise SAP and Oracle ERP systems by 75%.Championed an enterprise-wide design thinking initiative that successfully integrated into various departments, leading to a 25% reduction in time-to-market for new products.

Mequon, Wi, Us

Utilized human-centered design and design thinking methodologies to create impactful learning experiences, resulting in a 20% increase in student engagement and a 15% improvement in knowledge retention.Collaborated with cross-functional teams to create adaptive learning environments that resulted in a 20% increase in learner success rates.Implemented data-driven insights into curriculum development, leading to a 20% improvement in learning outcomes and a 15% increase in user adoption.Facilitated and led 15+ human-centered workshops and training sessions for educators and staff, fostering a culture of open collaboration and continuous improvement to enhance user experiences.

Us

Crafted compelling narratives aligning community aspirations with program objectives, influencing the adoption of innovative training methodologies that boosted participant satisfaction by 30%.Facilitated partnerships with community organizations to identify professional development needs, leading to the implementation of targeted career advancement initiatives for 100+ individuals.Facilitated mentorship programs for community groups and individuals, fostering leadership development initiatives that led to a 25% improvement in visibility and growth.Led the conceptualization and implementation of a community development plan, resulting in the successful establishment of a new community center in a culturally diverse neighborhood.

Collaborated with faculty and staff to establish curriculum policies and guidelines that align with business objectives, resulting in a 15% improvement in student satisfaction rates.Designed and implemented an enhanced digital Master of Arts program, resulting in a 25% increase in student engagement and a 30% reduction in annual program costs.Implemented strategies that led to a 20% improvement in student retention within distance learning programs, leveraging human-centered design principles to create engaging digital experiences that promoted ongoing learner engagement.

Phd, Education Studies

Master, Divinity

B.A., Interdisciplinary Studies

Ba, Studies