Receivables and Operations Management | ERP Implementation | Project Management | Driving Growth & Efficiency | Time Capture | Rate Maintenace and Billing | Strategy and Execution | Process Improvement | Partnership Development | Business Technology | Research and Analysis | Client Service | Contract and Vendor Management | e-Billing | Credit Card Payments | PCI / PSD2 | Collaboration | Change Control | Peer Training | Critical ThinkingBusiness lead for Thomson Reuters® 3E Software Law Firm Management Software supporting the Fragomen's order to cash process.

Oversee billing operations for $500M CRO division consisting of clinical research fees, reimbursable costs and prepayments for 400 clinical projects.Supervise activities and performance for ten billing coordinators generating 600+ customized invoices monthly.Report monthly forecast of global invoicing activity and metrics to Senior Management to assist with cash flow planning.Partnered with SharePoint developers and AP to deliver centralized image database consolidating on average 3,000+ vendor and personal expense documents totaling $4M monthly used as support for reimbursable invoicing. Application saved three days in monthly workflow cycle. Established policy and controls with internal auditors for Sarbanes Oxley compliance. Collaborated with Billing Coordinators, Project Managers, and Financial Analysts to ensure accurate project balances for final project reconciliations.Assisted departmental VP with consolidation of NA billing roles and procedures for future global reorganization.

Supervised daily activities for team of six billing coordinators, while monitoring project balances to ensure timely reimbursement of project costs. Collaborated with functional teams and consultants to harmonize multiple billing, time entry and employee expense reporting applications. Provided training for all direct reports.Conceived design requirements and assisted with implementation of reimbursable expense repository for the purpose of tracking and reconciling $10M monthly in project expense and grant payments made on behalf of project sponsors.Supervised period end closings for billed and unbilled AR.Managed project budgets in alignment with client payment schedules.

Responsible for all aspects of Accounts Receivable / Billing for North America and International operations. Works closely with Senior Management, Legal, Sales Management, MIS, Billing Managers and Customer Care to maintain customer relationships, resolve billing issues and ensure timely collections.Successfully integrated accounts receivable operations from various acquistions and consolidations while reducing inherited delinquencies to ensure accurate receivable reporting and forecasting.Interfaces with internal and external examiners to ensure accurate reporting and compliance. Provides direct input and adherance for SOX controls relating to revenue and cash functions.Collaborated with various business lines using six-sigma techniques to establish end to end order to billing process that significantly decreased billing errors and customer affecting credits.Provided design requirements to consolidate banking and lockbox processes that streamlined cash posting and bank reconciliation processes.Manages placement of accounts with third party collection agencies and local council to recover bad debts.Oversees up to fifteen direct and indirect reports.Proficient with Great Plains, Oracle, Platinum, Ariba, Cybersource, MS Excel / Access / Word, SQL.

Managed Local Exchange Carrier (LEC) billing operations for $40M account base. * Minimized revenue dilution of LEC returns by analyzing segmented carrier reporting in order to recycle non billable call detail records pursuant to local regulatory constraints.* Provided detailed analysis of call volumes, rating tables and customer data for the consolidation and migration to new carrier's billing system. * Supervised call center of eight operators.

Directed Local Exchange Carrier billing operations for $100M telecom account base.* Maintained relationships with billing and collection clearinghouse for all billing and regulatory issues.* Managed design requirements and data validation for the conversion of rating and billing platform within established deadline to ensure revenue continuity. * Prepared revenue accruals and supporting documentation for period-end closes.* Supported twenty billing associates providing customer care.

Coordinated period end closings, prepared accruals and financial statements. * Supervised AP and AR.* Assisted with annual reports and interfaced with examiners and auditors.* Managed $17M funding program for acquisition of new accounts.* Directed conversion of accounting package.

Developed programming and reporting in FoxPro/SQL that calculated monthly residuals for 2,000 independent contractors. *Managed AP, GL analysis, assisted with financial statements.*Prepared IRS forms 1099,1096.