Looking For The Next Opportunity!
Current
Jun 2024 - Present
AeroLeads people directory · profile
Tony Ward Mcicm Email & Phone Number
Customer Operations Director at Chartered Insurance Institute
at
Available!
1 work email found
@cii.co.uk
1 phone found area 121
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Operations Director at Chartered Insurance Institute
Location
Greater London, England, United Kingdom
Company size
Who is Tony Ward Mcicm? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Tony Ward Mcicm is listed as Customer Operations Director at Chartered Insurance Institute at Available!, a company with 11 employees, based in Greater London, England, United Kingdom. AeroLeads shows a work email signal at cii.co.uk, phone signal with area code 121, and a matched LinkedIn profile for Tony Ward Mcicm.
Tony Ward Mcicm previously worked as Looking for the next opportunity! at Available! and Customer Operations Director at Chartered Insurance Institute. Tony Ward Mcicm holds 6 O Levels, Business Studies / English / Maths from Mark Hall Com.
Company email context
Email format at Available!
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*@cii.co.uk
68% confidence
AeroLeads found 1 current-domain work email signal for Tony Ward Mcicm. Compare company email patterns before reaching out.
Profile bio
About Tony Ward Mcicm
Senior Operations Director with experience of Order to Cash management in blue chip & medium sized organisations. Focused on creating value add for shareholders & providing exceptional levels of customer services.Vast experience in strategy delivery, customer centric management, project delivery (Including Digital Footprint Delivery), process design / improvement (using Six Sigma / ISO methodology),billing platform management, cash collection, logistics, insightful leadership (Up to 9 direct reports - over 100 FTE's), regulations management, financial control, along with contact centre management using KPI matrix's to manage these disciplines.Led 5 successful system integrations 2 SAP, Orcale, Siebel CRM and Nav (Mircosoft Dynmics) - into Customer Operations, Contact Centre and Collections TeamContinuously driven to improve performance by being innovative, having an outstanding business acumen and acting with a high level of personal integrity.April 2014 - BT Business Corporate Collections - Colindale NW9 - Is now QICM Accredited.June 2011 - Six Sigma - Green BeltKey Skills - include:Communication / LeadershipProblem Solver / Budget Control Business Operations / Planning / Data Analysis Stake-holder Management / Relationships / Negotiation Process Improvement / Collaboration / Consultation Strategy Planning / Delivery Digital Delivery CRM / Decision Maker / Organised Driving Efficiency / Coaching / Mentoring
Listed skills include Six Sigma, Customer Experience, Team Building, Employee Engagement, and 34 others.
Current workplace
Tony Ward Mcicm's current company
Company context helps verify the profile and gives searchers a useful next step.
Available!
9 roles
Tony Ward Mcicm work experience
A career timeline built from the work history available for this profile.
Customer Operations Director
Driving digital 1st and business process improvement through all of our customer interfaces to create an outstanding customer experience, whilst promoting the CII values and core business strategies into our highly focused Business Operations Team.
Aug 2018 - May 2024
Head Of Customer Service
Managing a complex back office process that supports over 120,000 members in the UK and Internationally including the Exams Team, Sales Order Processing, Data Research Development (Reporting and System Testing) and the Collections Teams. The main remit of the role is to drive business improvement, develop digital enhancements and build a successful and.
Jul 2016 - Aug 2018
Head Of Emea / Apac Receivables
Managing two teams within the AR environment in a very regulated 'Financial Services' product organisation. The teams operating in multi currency arena dealing with some of the biggest branded banking customers in the world across very timezone possible.The teams are challenged by massive volumes of trades billed against various pricing contracts in a very.
Feb 2015 - Mar 2016
Head Of Btb Corporate Collections
Managing the Corporate B2B portfolio's for BT Group - Team Size 70 (approx) - Two locations Colindale NW9 and Glasgow - 70 FTE's including 5 Team Managers - Covering all Onshore Corporate Accounts Billing / Collections activities and delivering 1st line customer services responsibility.Developing current corporate strategies to ensure continuous.
Apr 2012 - Dec 2014
Operations Manager
Vision (Office Automation) Ltd
Playing a key part of helping the company continued growth with process improvement at the front end of the business, with the Leasing vendors, acting a pivot between Sales & the back office functions.The company has continued to grow market share in the 'Downturn' period & has set strong plans to continue this growth throughout 2010.This role allows me to.
Jul 2009 - Apr 2012
Operations Manager
My 3rd spell at PB completing over 23 years services, covering mainly management of back office support, Collections / Customer Services / Sop / Call Centre / Commission. 10 years of my services was carried out with the Financial Services Division based at London Bridge.
Dec 1979 - Dec 2007
Credit Manager
Neopost Ltd
Great role, managing the Leasing / Sales portfolio's & the Treasury Team.
Aug 2005 - Nov 2007
Credit Control / Customer Services Manager
Athena International
Collections / Customer Services / Order Processing
May 1987 - Jul 1991
Team & coworkers
Colleagues at Available!
Other employees you can reach at adcruizer.com. View company contacts for 11 employees →
JH
Jerome Hentkowski
Colleague at Available!Portage, Michigan, United States, United States
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AP
Adrian Parker
Colleague at Available!Fort Lauderdale, Florida, United States, United States
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LP
Loan Phung (Má Lõm)
Colleague at Available!Vietnam, Viet Nam
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NF
Nicholas Field
Colleague at Available!Taunton, England, United Kingdom, United Kingdom
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AL
Andrew Landorf
Colleague at Available!Tarrytown, New York, United States, United States
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AO
Akanmu Oluwaseun
Colleague at Available!Nigeria, Nigeria
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VJ
Valerie Jimenez
Colleague at Available!San Juan, Puerto Rico, Puerto Rico
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JH
Jimmie H.
Colleague at Available!Richmond, Virginia, United States, United States
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DS
Dannie Shipkova
Colleague at Available!Greater Cambridge Area, United Kingdom
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JG
J.Ángel G.
Colleague at Available!Veracruz Metropolitan Area, Mexico
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Jerome Hentkowski
Colleague at Available!Portage, Michigan, United States, United States
View →
AP
Adrian Parker
Colleague at Available!Fort Lauderdale, Florida, United States, United States
View →
LP
Loan Phung (Má Lõm)
Colleague at Available!Vietnam, Viet Nam
View →
NF
Nicholas Field
Colleague at Available!Taunton, England, United Kingdom, United Kingdom
View →
AL
Andrew Landorf
Colleague at Available!Tarrytown, New York, United States, United States
View →
AO
Akanmu Oluwaseun
Colleague at Available!Nigeria, Nigeria
View →
VJ
Valerie Jimenez
Colleague at Available!San Juan, Puerto Rico, Puerto Rico
View →
JH
Jimmie H.
Colleague at Available!Richmond, Virginia, United States, United States
View →
DS
Dannie Shipkova
Colleague at Available!Greater Cambridge Area, United Kingdom
View →
JG
J.Ángel G.
Colleague at Available!Veracruz Metropolitan Area, Mexico
View →
2 education records
Tony Ward Mcicm education
6 O Levels, Business Studies / English / Maths
Mark Hall Com
Education record
Mark Hall Comp School
FAQ
Frequently asked questions about Tony Ward Mcicm
Quick answers generated from the profile data available on this page.
What company does Tony Ward Mcicm work for?
Tony Ward Mcicm works for Available!.
What is Tony Ward Mcicm's role at Available!?
Tony Ward Mcicm is listed as Customer Operations Director at Chartered Insurance Institute at Available!.
What is Tony Ward Mcicm's email address?
AeroLeads has found 1 work email signal at @cii.co.uk for Tony Ward Mcicm at Available!.
What is Tony Ward Mcicm's phone number?
AeroLeads has found 1 phone signal(s) with area code 121 for Tony Ward Mcicm at Available!.
Where is Tony Ward Mcicm based?
Tony Ward Mcicm is based in Greater London, England, United Kingdom while working with Available!.
What companies has Tony Ward Mcicm worked for?
Tony Ward Mcicm has worked for Available!, Chartered Insurance Institute, Icap, Bt, and Vision (Office Automation) Ltd.
Who are Tony Ward Mcicm's colleagues at Available!?
Tony Ward Mcicm's colleagues at Available! include Jerome Hentkowski, Adrian Parker, Loan Phung (Má Lõm), Nicholas Field, and Andrew Landorf.
How can I contact Tony Ward Mcicm?
You can use AeroLeads to view verified contact signals for Tony Ward Mcicm at Available!, including work email, phone, and LinkedIn data when available.
What schools did Tony Ward Mcicm attend?
Tony Ward Mcicm holds 6 O Levels, Business Studies / English / Maths from Mark Hall Com.
What skills is Tony Ward Mcicm known for?
Tony Ward Mcicm is listed with skills including Six Sigma, Customer Experience, Team Building, Employee Engagement, Call Center, People Management, Customer Retention, and Forecasting.
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