Tony Ward Mcicm Email and Phone Number
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Senior Operations Director with experience of Order to Cash management in blue chip & medium sized organisations. Focused on creating value add for shareholders & providing exceptional levels of customer services.Vast experience in strategy delivery, customer centric management, project delivery (Including Digital Footprint Delivery), process design / improvement (using Six Sigma / ISO methodology),billing platform management, cash collection, logistics, insightful leadership (Up to 9 direct reports - over 100 FTE's), regulations management, financial control, along with contact centre management using KPI matrix's to manage these disciplines.Led 5 successful system integrations 2 SAP, Orcale, Siebel CRM and Nav (Mircosoft Dynmics) - into Customer Operations, Contact Centre and Collections TeamContinuously driven to improve performance by being innovative, having an outstanding business acumen and acting with a high level of personal integrity.April 2014 - BT Business Corporate Collections - Colindale NW9 - Is now QICM Accredited.June 2011 - Six Sigma - Green BeltKey Skills - include:Communication / LeadershipProblem Solver / Budget Control Business Operations / Planning / Data Analysis Stake-holder Management / Relationships / Negotiation Process Improvement / Collaboration / Consultation Strategy Planning / Delivery Digital Delivery CRM / Decision Maker / Organised Driving Efficiency / Coaching / Mentoring
Available!
View- Website:
- adcruizer.com
- Employees:
- 11
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Looking For The Next Opportunity!Available! Jun 2024 - Present
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Customer Operations DirectorChartered Insurance Institute Aug 2018 - May 2024City Of London, England, GbDriving digital 1st and business process improvement through all of our customer interfaces to create an outstanding customer experience, whilst promoting the CII values and core business strategies into our highly focused Business Operations Team. -
Head Of Customer ServiceChartered Insurance Institute Jul 2016 - Aug 2018City Of London, England, GbManaging a complex back office process that supports over 120,000 members in the UK and Internationally including the Exams Team, Sales Order Processing, Data Research Development (Reporting and System Testing) and the Collections Teams. The main remit of the role is to drive business improvement, develop digital enhancements and build a successful and flexible team in a business that is changing to meet its members and corporate customers ongoing requirements in the fields of 'General Insurance' and 'Financial Services'.
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Head Of Emea / Apac ReceivablesIcap Feb 2015 - Mar 2016London, GbManaging two teams within the AR environment in a very regulated 'Financial Services' product organisation. The teams operating in multi currency arena dealing with some of the biggest branded banking customers in the world across very timezone possible.The teams are challenged by massive volumes of trades billed against various pricing contracts in a very fast paced marketplace. Both the Transnational Processing Team and the Collections Groups require further operational development, personal development planning / delivery and continuous improvement enhancement to achieve the business goals required via the strategies laid down by the senior management. A massive challenge in a fantastic environment based in the heart of the City of London. -
Head Of Btb Corporate CollectionsBt Apr 2012 - Dec 2014London, GbManaging the Corporate B2B portfolio's for BT Group - Team Size 70 (approx) - Two locations Colindale NW9 and Glasgow - 70 FTE's including 5 Team Managers - Covering all Onshore Corporate Accounts Billing / Collections activities and delivering 1st line customer services responsibility.Developing current corporate strategies to ensure continuous improvement to results, process and the teams personal development.Delivering strong visible leadership and translation of the strategy into directions, objectives and metrics. -
Operations ManagerVision (Office Automation) Ltd Jul 2009 - Apr 2012Playing a key part of helping the company continued growth with process improvement at the front end of the business, with the Leasing vendors, acting a pivot between Sales & the back office functions.The company has continued to grow market share in the 'Downturn' period & has set strong plans to continue this growth throughout 2010.This role allows me to be creative & drive change through the back office functions using the many skills I have acquired at Neopost & PB which include process improvement using Six Sigma methodology, ISO fundamentals & control skills from SOX's.With the assistance of the team and other key members of the company we have achieved some amazing results including reducing the order turnaround time by 86% in 2 years and bring the over 90 debt down from 35% to under 1% at the end of July 2011.
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Operations ManagerPitney Bowes Dec 1979 - Dec 2007Stamford, Ct, UsMy 3rd spell at PB completing over 23 years services, covering mainly management of back office support, Collections / Customer Services / Sop / Call Centre / Commission. 10 years of my services was carried out with the Financial Services Division based at London Bridge. -
Credit ManagerNeopost Ltd Aug 2005 - Nov 2007Great role, managing the Leasing / Sales portfolio's & the Treasury Team.
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Credit Control / Customer Services ManagerAthena International May 1987 - Jul 1991Collections / Customer Services / Order Processing
Tony Ward Mcicm Skills
Tony Ward Mcicm Education Details
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Mark Hall ComBusiness Studies / English / Maths -
Mark Hall Comp School
Frequently Asked Questions about Tony Ward Mcicm
What company does Tony Ward Mcicm work for?
Tony Ward Mcicm works for Available!
What is Tony Ward Mcicm's role at the current company?
Tony Ward Mcicm's current role is Customer Operations Director at Chartered Insurance Institute.
What is Tony Ward Mcicm's email address?
Tony Ward Mcicm's email address is to****@****i.co.uk
What is Tony Ward Mcicm's direct phone number?
Tony Ward Mcicm's direct phone number is +4412149*****
What schools did Tony Ward Mcicm attend?
Tony Ward Mcicm attended Mark Hall Com, Mark Hall Comp School.
What are some of Tony Ward Mcicm's interests?
Tony Ward Mcicm has interest in Customer Services, Thailand, Civil Rights And Social Action, Economic Empowerment, Politics, Environment, Inc Process, General Operations Management, Science And Technology, Poverty Alleviation.
What skills is Tony Ward Mcicm known for?
Tony Ward Mcicm has skills like Six Sigma, Customer Experience, Team Building, Employee Engagement, Call Center, People Management, Customer Retention, Forecasting, Customer Satisfaction, Negotiation, Mentoring, Team Management.
Who are Tony Ward Mcicm's colleagues?
Tony Ward Mcicm's colleagues are Andrew Landorf, Adrian Parker, J.ángel G., Dannie Shipkova, Loan Phung (Má Lõm), Jerome Hentkowski, Nicholas Field.
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