Tony Ward Mcicm Email & Phone Number

Heacham, Gb

City Of London, England, Gb

Driving digital 1st and business process improvement through all of our customer interfaces to create an outstanding customer experience, whilst promoting the CII values and core business strategies into our highly focused Business Operations Team.

City Of London, England, Gb

Managing a complex back office process that supports over 120,000 members in the UK and Internationally including the Exams Team, Sales Order Processing, Data Research Development (Reporting and System Testing) and the Collections Teams. The main remit of the role is to drive business improvement, develop digital enhancements and build a successful and flexible team in a business that is changing to meet its members and corporate customers ongoing requirements in the fields of 'General Insurance' and 'Financial Services'.

London, Gb

Managing two teams within the AR environment in a very regulated 'Financial Services' product organisation. The teams operating in multi currency arena dealing with some of the biggest branded banking customers in the world across very timezone possible.The teams are challenged by massive volumes of trades billed against various pricing contracts in a very fast paced marketplace. Both the Transnational Processing Team and the Collections Groups require further operational development, personal development planning / delivery and continuous improvement enhancement to achieve the business goals required via the strategies laid down by the senior management. A massive challenge in a fantastic environment based in the heart of the City of London.

London, Gb

Managing the Corporate B2B portfolio's for BT Group - Team Size 70 (approx) - Two locations Colindale NW9 and Glasgow - 70 FTE's including 5 Team Managers - Covering all Onshore Corporate Accounts Billing / Collections activities and delivering 1st line customer services responsibility.Developing current corporate strategies to ensure continuous improvement to results, process and the teams personal development.Delivering strong visible leadership and translation of the strategy into directions, objectives and metrics.

Playing a key part of helping the company continued growth with process improvement at the front end of the business, with the Leasing vendors, acting a pivot between Sales & the back office functions.The company has continued to grow market share in the 'Downturn' period & has set strong plans to continue this growth throughout 2010.This role allows me to be creative & drive change through the back office functions using the many skills I have acquired at Neopost & PB which include process improvement using Six Sigma methodology, ISO fundamentals & control skills from SOX's.With the assistance of the team and other key members of the company we have achieved some amazing results including reducing the order turnaround time by 86% in 2 years and bring the over 90 debt down from 35% to under 1% at the end of July 2011.

Stamford, Ct, Us

My 3rd spell at PB completing over 23 years services, covering mainly management of back office support, Collections / Customer Services / Sop / Call Centre / Commission. 10 years of my services was carried out with the Financial Services Division based at London Bridge.

Great role, managing the Leasing / Sales portfolio's & the Treasury Team.

Collections / Customer Services / Order Processing

6 O Levels, Business Studies / English / Maths

Education record