Tony Caiozzo Email & Phone Number

Starting a new contract with this employer in June-2009 based in Austin TX. Will be handling EDI Transaction processing for deregulation market and Quality Assurance testing of a new Billing System being implemented.

QA Testing Specialist & Tier I-II Technical Support Engineer for Equity Compensation Software Company. MS .Net SQL Server Client Server Web based application used by Public & Private companies recording FAS123 Compliances for Stock Management activities.·Created test plans, scheduled test activities, test scenarios and test cases based on requirement specifications for Functional, Integration, System and Performance testing.·Worked with project teams throughout the SDLC to assist in Regression, Functional, Performance and User Acceptance testing to ensure effective and efficient implementation of releases, patches and emergency software deployments.·Recorded Application and or database defects, bugs and change requests into Visual Studio for development review, revisions and code fixes for scheduled patch updates and major release rollouts.

·Acted as onsite customer advocate identifying the business requirements and technical capabilities for all Hardware and Sporting Goods Retail Enterprise Clients. ·Maintained responsibility and customer relationship for several multi-million dollar accounts.·Increased my Industry revenue to ADX by establishing and maintaining a “consultative” relationship with the Enterprise Clients.·Utilized standard project management methodologies and tools to ensure Customer engagements are managed within the designated scope of contracted requirements, scheduled goals, and are of the highest quality implementations.

·Produce morning reports of pending bills, critical accounts and group’s activity.·Maintain internal tracking tool with uploads of data on Data Collections group’s activity.·Process IDR Move-In, Move-Out, Switch, Klos, Safety Net and Drop-to-Arep transactions daily within Market compliancy.·Schedule remote interrogations of IDR recorders for processing steps with 814 transactions.·Processed IDR 867-02 (Historical Usage) transactions daily within compliancy ensuring solid rating on monthly metrics reporting.·Identify problem recorders within MV90 system and notify Meter Services group of reading needs to satisfy pending IDR transaction·Assist IT with process design efforts to improve on current business flow.·Process ERCOT Fastrak issues as identified.

EDI Service Provider specializing in supplying EDI for the Grocery Industry.· Provided system installation, application support & transaction monitoring for 600 trading partners and 31-grocery industry buyers.·Supported Trading Partners with Internet & Network installation of ActiveX Desktop application. ·Administration of trading partner profiles, mailboxes, VAN setups & transaction processing for grocery industry.

·Managed and supported US & European CRM applications throughout system life cycle.·Managed upgrade project of Access 2.0 to 8.0 for internal data utility machine used for synchronizing changed customer & product records to data fields via ODBC Bridge to Sybase Vantive application.·Provided internal support of JD Edwards’s financial suite package focusing on process problem solving, administration and reporting for the SOE, A/R, A/P & G/L domestic & international operations.·Assisted corporate financial analysts on bridging projects to JD Edwards, designed cost center mapping table, developed Access database with a data convert/upload program pipe to AS/400 & Essbase backend reporting tool.·Developed EDI menu on JD Edwards for remote site revenue data uploads using Gentran NT, which streamlined reporting activities in the Corporate Finance group.