Directed a team of 25 professionals, providing leadership, mentorship, and guidance to ensure the highest standards of performance and customer satisfaction.Established and maintained strong relationships with clients, ensuring their needs were met and expectations exceeded throughout the home building process.Oversaw the entire customer care process, from initial contact through post-construction follow-up, ensuring a seamless and positive experience for homeowners.Co-authored Toll’s Customer Service Policies and Procedures along with COO as company shifted strategy from multi-departmental to single, independent department. Wrote and was successful in gaining City and Town approvals for policies and procedures in response to COVID-19 pandemic and the call for lockdown on construction activities throughout Massachusetts.Implemented rigorous quality control measures to ensure that all homes met or exceeded industry standards and client expectations.Collaborated with architects, designers, subcontractors, and community stakeholders to define and reach project goals.Regularly reviewed and analyzed performance metrics to identify areas for improvement and implement corrective actions as needed.Consistent in meeting company goals for production, quality, and cost controls.

General management of home improvement company specializing in high performance vinyl replacement windows, entry doors, premium vinyl siding and patio rooms. Company pioneered vinyl replacement windows and uses its patented "Comfort 365" glass exclusively in windows, doors and patio rooms.

Strategic Consulting, including business plan & sales strategy development for new division of company: 180Workstations

Oversaw operations for 10 communities covering 80 homes per year.Oversight of all construction, sales, warranty, advertising, marketing, land development, government approvals, accounting and finance.Managed land acquisition process including search, feasibility and entitlements.Lead teams of project managers, sales managers and construction managers.Provided decisional support to teams in all aspects of business.Created and managed individual community Homeowners Associations.Negotiated street acceptance and bond releases with townships/cities.Negotiated offsite improvements with towns and homeowners.

Worked at Scarborough Corp., Marlton, NJ which was a wholly owned subsidiary of Weyerhaeuser. Performed detailed estimates for custom homes, new company product, and negotiated subcontract agreements for labor and materials purchases. Company built up to 200 homes per year in Southern New Jersey

Architect/owner liason, expedited materials deliveries and directed crews. Built high end townhomes and apartment building in Montclair, NJ