Tony M Casebolt Email & Phone Number

Powell, WY, US

Atlanta Metropolitan Area

I provide strategic leadership in the planning and implementation of quality-based Service initiatives globally. My key responsibilities are to lead all activities and resources relating to the service and customer support of all product lines Spacelabs provides.

Southeast Region

I supervise a team of 12 Field Service Engineers in a 5 state region (Alabama, Florida, Georgia, North Carolina & South Carolina). My team are responsible for installation, service and customer relationship building providing patient monitoring services to hospitals throughout the region.

Greater Atlanta Area

• I ensured full oversight for field service and implementation encompassing all Elekta products throughout the United States, the Caribbean, Mexico, and Canada. I also guided day-to-day team operations for two service.
• I contributed to 54% of Elekta’s overall profit through its ongoing development as a world-class service organization.
• I served as the designated field service safety officer on behalf of third-party safety advisors.

Greater Atlanta Area

• I supervised daily operations for eight regional service managers throughout the United States, the Caribbean, and Canada, with additional P&L accountability for then-current North American hardware services. I also.
• I exceeded revenue targets by 3% to 5% across four consecutive years.
• I increased service revenue and operating margin by instituting simplified service contracts and pricing.
• I created an escalation plan allowing more immediate senior management involvement with customer issues.

Greater Atlanta Area

• I supervised daily operations for 27 engineers across a 17-state region, with additional accountability for functional safety engineering (FSE) training efforts adhering to relevant team-focused KPIs. In turn, I met.
• I increased service contract penetration from 32% to 84% by developing a more understandable/accessible sales process for the company’s clientele.
• I utilized a self-created KPI strategy to incentivize proper workplace procedure—and increase overall employee retention—through bonuses.
• I interviewed over 250 potential candidates, and subsequently hired 100 new hires.

Greater Atlanta Area

I provided on- and off-site technical assistance for 60+ FSEs in North America and Canada while participating as a member of the national support team.

Greater Atlanta Area

I boosted overall knowledge of radiation therapy processes while working as a third-party FSE servicing Varian linear accelerators and simulators.

Greater Omaha Area

Serviced Philips Medical products to include X-ray, CT, Cath-lab and Radiation Therapy equipment

Buffalo/Niagara, New York Area

Provided factory support for AN/TPQ 43 radar to multiple USAF radar installations

Colorado Springs, Colorado Area

Stateside Active Duty AutoTrack Radar Specialist (303X3)