- Champion privacy-by-design as best practice in businesses.- Strategic advice on technology, privacy, and cybersecurity.

- End-to-end IT lifecycle management for all HR and Medical systems across Qantas Group. - Advocate of best practices in handling, storage, and destruction of personal and medical data (PII, PHI) while aligning to business needs.- Partnering through collaboration with business stakeholders and service/solution providers.

- Managed the lifecycle of technology solutions for Cabin Crew, Medical & Safety, and Ground Service Equipments across Qantas Group, including operational oversight of systems and devices. - Advocates user experience of technology touchpoints while delivering value to the business. - Partners with senior stakeholders to develop technology strategy and plan execution of initiatives.

Managed the lifecycle of technology solutions for Cabin Crew across Qantas Group, including operational oversight of systems and devices. Advocates user experience of technology touchpoints for Cabin Crew while delivering value to the business. Partners with senior stakeholders to develop technology strategy and plan execution of initiatives.

Trusted advisor and technology lead for the planning, execution, and delivery of technology capabilities for Group Workforce Services. Collaborate with stakeholders in developing strategies and product roadmaps, managing IT budget, managing contracts and relationships with third party suppliers, and continuously looking for efficiencies in processes and applications.

- Systems expert and consultant for rostering and shift exchange systems in Ground Operations (Customer Experience, Ramp Services, Fleet Presentation), Freight, and Catering.- Specialised in business process streamlining and continuous improvements in application usage.- Provided intermediate and advance training to users of GS Rostering and WebRoster (Axedo).- Worked on GroundStar applications upgrade, including moving GroundStar applications onto the Qantas Cloud Platform.

- Managed a team of analysts who are responsible for allocating leave in accordance with EBA, company policies, and other relevant legislation, processing ground duty requests, scheduling of training courses, and building and assigning special pattern requests for the 6,000 cabin crew members. - Revised team structure and refreshed team dynamics to manage workload and deliver services to our customers more effectively. Introduced skills matrix for the team along with the new team structure in order to identify precisely what skills and skills level is required in each role – this then transformed into development opportunities for each team member.- Identified opportunities for system improvements to streamline and simplify work processes for the team. Implemented Confluence to replace paper manuals and to document processes so that they can be easily referred to (and maintained) in future.

- Technical Lead for GroundStar Rostering implementation in Catering and Domestic Freight (AaE). This project replaces several legacy systems used by the businesses and enables the delivery of transformation benefits in the longer term. - Technical and Test Lead for payroll integration between GS Rostering and SumTotal. The integration replaces manual handling of rostering data for approximately 8,000 employees, including the use of paper forms, prior to the data being loaded into the pay system.

- Systems expert and consultant for crew control, movement control (flight ops), load control and guest recovery systems in Network Operations. Also responsible for supporting end users and managing software releases, including liaising with key stakeholders before systems go-live to ensure minimal disruption to airline operations.- Specialises in user acceptance testing (UAT), business process streamlining, documentation, and end-to-end implementation of flight and cabin crew EBA's and work rules.- Cutover Manager for Operations Control Centre (OCC) in the reservation system cutover project, including the transition to single ICAO and IATA designators (VOZ/VA).

Transport network planner responsible for managing cargo space allocation and moving freight around the world using commercial air, linehaul and ferry networks.

Key stakeholder and driver in planning, implementing and auditing the country level Environmental Management System (EMS) program. ISO14001 standards certification achieved within 9 months.Certified internal auditor for ISO14001:EMS.