Tony Kam Email & Phone Number

• Reviewed borrower’s applications to verify reported elements such as identity, employment, and income in a timely and efficient manner.
• Identified areas for process improvements that could potentially reduce review times and the amount of touches per application
• Trained to review high risk applications within 2 months.
• Partnered with a fellow colleague to collect data on verification calls to determine impact on review times and overall productivity.

• Contract via Aerotek
• Analyzed e-commerce transactions, customer purchasing behaviors, and order data to identify risk and fraudulent activities placed on Sephora.com.
• Manually reviewed over 50,000 live transactions and approved over $3.5M since April 2019.
• Identified account take over fraud trends through postmortem reports; used the trend to recover transactions that may have bypassed the system.
• Identified systematic loop holes where abusive clients took advantage; escalated and banned clients when appropriate.
• Maintained a 24-hour service level agreement when working assigned orders for investigation; later challenged and met a 12-hour service level agreement.

San Francisco Bay Area

• Contract via Premier Talent Partners
• Creatively improvised to handle issues in the best interest of both student and company.
• Continuously evaluated and identified opportunities to drive process improvements that positively impact the student experience.
• Professionally handled incoming email requests from students.
• Ensured that issues are resolved both promptly and thoroughly.
• Served as an ambassador for the MasterClass brand in all interactions.

San Francisco

• Coordinated the hiring process that led to onboarding and mentoring of new hires, developing them into versatile staff members.
• Co-created opening/mid/closing shift protocols (used in the newly developed franchising model.)
• Reduced food costs by 10% after identifying and eliminating inventory issues such as inefficient rotation and excess purchases.
• Created bi-weekly work schedules that reduced labor cost while maintaining efficacy and productivity.

San Francisco Bay Area

• Collaborated with managing partners to develop promotional offers to increase foot traffic through social media.
• Created a new menu item, inspired by consumer feedback; soon to be implemented across all current chains & franchising model.
• Supervised and delegated tasks to maintain efficacy of operations in the restaurant.

San Francisco Bay Area

• Developed and implemented strategies that increase sequence of service efficiencies for the front of the house; reducing the average order time by 67%.
• Engaged and developed a relationship with customers while serving food.
• Ensured customer satisfaction through proper handling of inquiries, complaints, and questions.
• Acknowledged customers in line when busy to keep them updated and welcomed.

San Francisco Bay Area

• Assist instructors in the implementation of various physical activities including tennis, swimming, soccer, basketball and volleyball; and martial arts. In addition, helping with specific youth's needs and interacting.

San Francisco

• Money handling.
• Assisted customers with final purchases at checkout.
• Ensuring customer satisfaction.

San Francisco

• Volunteer in the Operating Room & Dialysis departments.
• Office & administrative duties.
• Observation of doctor/technician procedures

San Francisco

• Educated art exhibits to elementary students prior to their field trip.
• Became and extension of the museum to promote abstract thinking in African art work.