Client Support Manager at CWL SystemsResponsible for the daily running of the Companies IT Support Department.Maintaining OLA's and SLA's are adhered to.Remote and On-site Client Support.Reporting direct to Managing Director.

Responsible for the provision of IT consultancy within an IT systems provider, engaging with clients• Focused on daily monitoring of client’s systems and infrastructure, including problem solving issues• Re-structured the company’s Pro-Active Monitoring Support systems, achieving improved resilience• Project-led a portfolio of internal server and desktop support initiatives, delivering enhanced IT / IS• Delivery of remote support for Windows Server and desktop issues, providing support for clients• Undertook remote support for BackupExec and Veeam backup systems, including system updates

Responsible for all aspects of IT support services, including trouble-shooting and problem-solving• Appointed to effectively manage the IT department of 4+ staff, providing business-critical IT / IS• Focused on the re-design of enterprise networks, increasing resilience, performance & capacity• Delivery of financial systems support for 140+ staff & 2 remote sites, supporting business growth• Spearheaded IT upgrades and introduction of new technology, aligning IT with business needs• Reported directly to strategic-level business management teams & partners, based in Geneva• Definition & execution of an IT strategy and technology roadmap, underpinning business growth• Full budgetary management responsibilities, controlling both OPEX and CAPEX spend for IT• Supported a Windows Server 2003, 2008, 2012 and Hyper-V environment, adopting virtualisation• Provision of support for financial and market feeds, including Bloomberg, Capital IQ and Fidessa• Administration of Windows Servers, including Active Directory, Group Policies, DNS and DHCP• Supplier & vendor management activities, negotiating SLAs / KPIs and delivering value for money• Effective managed the company DR facility, with bi-annual testing, ensuring IT business continuity • Project-led two major office moves for the business, including migrating business users & systems• Successfully led the migration of 80+ IT users to Windows 7, including UAT testing of all systems• Managed the procurement and implementation of a Centralised Secure Printing System & Support

Responsible for all aspects of IT consultancy, engaging with a wide portfolio of clients & businesses• Technical support services including Wintel support, Windows Server and Exchange installation• Provision of technical sales support services, working closely with clients to determine requirements• Project-led the installation of CAT 5 and CAT 6 data cabling, supporting networks & infrastructure• Full network design & installation activities, delivering infrastructure aligned to client business needs

Responsible for all aspects of IT leadership, including delivery of support services and infrastructure• Provision of turnkey solutions for software houses, delivering bespoke IT services and solutions• Engagement across diverse sectors including insurance companies, garages, dentists and MoD• Leadership, management and motivation of a multi-functional team of 40+ service engineer staff• Managed the installation & support for networks, servers, switches, firewalls, printers & peripherals

Responsible for all aspects of IT network services and support, delivering mission-critical IT / IS• Top-level engagement with IT users, including desktop support, network support and IT upgrades