Tony Coluccio Email & Phone Number

Alberta And Ontario

Fort Mcmurray, Alberta, Canada

Toronto, Canada Area

• Oversee all aspects of Hotel Operations with Front Office, Service Express, Guest Services, Reservations, Housekeeping and Engineering Managers and Teams.• Always maintain compliance standards with departments for audits and safety.• Participated in Monthly Forecasting, P&L, and maintained budgeting goals. Develop and lead managers in learning processes of Budgeting.• Renew and manage all contracts for suppliers, maintain positive and open communication for best results.

• Leader of 3 Managers, 2 supervisors, 35 associates. • Increased and Maintained Guest Room Cleanliness Scores from 85% to 95%. • Build and develop trust with associates to coordinate cleaning procedures. • Create, Organize and Maintain PAR Stock levels for better control. • Created / Redeveloped SOP for department procedures. • Developed in-house laundry program for all linen, terry and miscellaneous items. • Managed day to day operations with Managers, Supervisors, Runners. • Managed budget targets and ordering process.

• Hired as Front Desk Manager in 2005. Through the years, was developed and provided the skills to become the Front Desk Manager. • Manage day to day operations of the Front Office with 3 Managers and 25 associates. (Department: Front Desk, Service Express, Bell Desk, Shuttle, Reservations) • Increased and maintained Guest Satisfaction Scores and Associate Engagement Scores • Develop team building skills and cross training so all associates are able to assist guests during busy periods. • Maintain hotel inventory and rates for best profitability • Managed productivity during all periods for best results. • Created, organized and developed gift shop connected to front desk. Revenue increased from $5k to $15k monthly.

• Operator of a hotel reservation desk at YYZ (Pearson Airport) for last moment bookings for guests, stranded passengers and canceled flights. Managed a team of 15 associates across 3 terminals.• Maintained consistent communication with hotels and available rates and rooms.• Obtained negotiated contracts with hotels across the airport area and Toronto.• Completed hotel audits to ensure guests would be satisfied with stay.

Toronto, Canada Area