Tony Cutlan Email & Phone Number

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

London, Greater London, United Kingdom

Heathrow Airport

• Engaged to spearhead the recovery of a critical technology programme which had been placed into suspense having failed to secure consent to move beyond its planning gateway. • Restructured the programme, successfully exiting suspended state and restoring to revenue-generating accelerated delivery supported by new contractual statement of work.• Achieved all design, plan (schedule) and cost targets to align the programme to a successful investment decision under Heathrow’s gateway governance process within six weeks of restart. • Provided a cohesive value-aligned strategy for the deployment of new digital operational radio system for all of Heathrow’s ground and service personnel through meticulous and diligent relationship building across the airport’s entire delivery partner network.• Proactively transformed and stabilised a blended team ready to take the project into the delivery phase extending into 2018 and ramping up to 50 people with an overall budget in excess of £10m. Key Accomplishments• Guided programme to restore the relationship to value on both sides.• Restructured Governance to provide and assure visibility of progress and response to challenges.• Achieved criteria required by restart Change Request/SoW exactly to schedule and budget, consolidating exit from suspended state.• Successfully presented to Boards to Director level as part of Investment decision-making process and facilitated transition to execution phase.

London, United Kingdom

Defined and initiated Aviva’s global programme to transform all communications infrastructure (data, voice, video), communications services (o365, Lync/Skype, SharePoint) and identity management to align to the strategic requirements of the organisation. Methodically conducted end-to-end planning at global scope with accountability for deadlines, milestones and processes, and devised evaluation strategies to actively monitor programme performance.Significantly improved all aspects related to Active Directory, Office 365, Lync, and WAN as well as Internet through proactively driving improvement at both team & service levels.

London, United Kingdom

Assumed the lead of two Board-facing strategic global Programmes, including the transformation of all of Aviva’s core communications estate with specific focus on leading-edge virtualised multi-channel contact centres. Restructured the relationship, in-life programmes and delivery interfaces with the primary and several smaller communications services providers to return to positive operations, with overall accountability for and control of the total year on year budget of £20m.Re-calibrated and reset strategies for Virtual Contact Centre, Mobile Transformation; Unified Communications (Migration from Lync to Skype for Business including Enterprise Voice); Service Stabilisation (Get to Green); Aviva Canada transition from on-premise Exchange and Lync through Rogers Telecom to global cloud-based centralised o365 and Skype; and wholesale communications services transition for Republic of Ireland.Deconstructed a legacy of misalignments to recover congenial relations and actively pursue significant improvements in governance, controls, quality and effectiveness in service delivery and introduction. Functioned as the last line escalation point for all critical contractual and commercial as well as technical and process issues.Directed the development of Aviva’s strategy and team to methodically restructure the existing under-performing network estate by flattening end-user networks while simultaneously segmenting and partitioning data-centre and cloud access networks.Strategically aligned service expectations with relevant & appropriate infrastructure architectures and commercial structures to achieve best-in-class service assurance for all communications services. Effectively achieved cost-lowering through waste reduction, consolidation and systematic prioritisation of contention for resources to achieve maximum utilisation.

London And Global

• Spearheaded EY’s OneNet global WAN replacement programme delivering state of the art multi-vendor hybrid converged voice and data services to over 850 sites in 140 countries. Effective control over the total programme budget of $100m, forming one of the five cornerstones of EY’s Vision 2020 medium term global technology strategy.• Restructured large, small and niche WAN services from over 50 suppliers across 5 continents with inconsistent funding sources, support contracts, technology types and performance characteristics into a highly consistent two-supplier/four-technology-type globally standardised and simple-to-manage service.• Optimised new global service by designing & implementing new ITIL-aligned internal standards, and through building scalability, versatility, resilience, consistency and transparency into the new service portfolio.• Indirectly provided benefit to EY’s advisory customer services through uptime improvements, facilitated through proactive performance, demand, costs and incident management.Key Accomplishments• Transformed team within 3 months resulting in exceptional customer as well as stakeholder feedback.• Considerably improved productivity through completion of tooling as well as revised budgets within 4 months, elimination of planned and unplanned downtimes, and acceleration of delivery schedules to achieve placement of core sites into production within 5 months.• Successfully executed 100 branch site orders within 6 months and raised 250+ quote requests. 150 sites (representing 40% of EY’s global employee-base) successfully migrated within first year resulting in unprecedented improvements in reliability and performance during normally very difficult busy season.

London

Spearheaded complete revitalisation of banking facility transforming it into a Premier International Banking Resource Centre with 400 employees. Designed and developed the facility and its electrical as well as plumbing systems; leveraged internal datacentre & comms rooms for technological upgrades to desktops, networks, conference facilities and digital signage for the new Global Resource Centre in Wroclaw.Defined scope as well as strategically positioned a portfolio of 7 new major EMEA projects and rendered expertise as an architect & design authority for the portfolio. Recruited, mobilised and systematically led the team of highly skilled professionals for timely delivery of the portfolio.Ensured project delivery as per established deadline and in-line with defined budget of $3m.Nominated for BNYM EMEA One Award and numerous accolades from around the world.Assiduously transformed small, part time, time-limited assignment for Bluefish at BNYM into long term, sustainable and value-adding multi-person team vendor engagement with £multi-million potential.

Richmond, Surrey

Spearheaded next generation communications services, such as; remote access, security, voice and data comms, on a worldwide footprint, and singlehandedly managed Reed Exhibitions’ global WAN, Richmond-based enterprise data-centre LAN, Internet services as well as web hosting.Facilitated several major WAN upgrades to align performance with business requirements. Crafted highly effective strategies for programmes aimed at delivering wholesale improvements to WAN, LAN, Internet, branch-office architecture, remote access (including BCP/DR), Lync, security, and wireless.Re-designed core CAB, RFC, and Service Desk policies & processes to align with business requirements.

London

Oversaw the overall management as well as the operations of Burberry’s £7.5m/annum global voice & data network and managed all high profile public events including the Runway-to-Reality showcase fashion events.Leveraged multicast technology to successfully broadcast live coverage of Burberry’s 4 annual catwalk shows to flagship stores globally through MPLS network, satellite links, and over the internet.Administered the WAN/LAN/Satellite telecoms aspects of Burberry’s Beijing re-launch event.Supervised wholesale reviews & upgrades for all areas from IP addressing schema to enterprise infrastructure (DNS, DHCP, move from Thin-Building to Distributed architecture, proxies, firewalls, and multiple VRF’s).Implemented new service quote & order processes, sites & services documentation, as well as the governance and standards to align service management with ITIL principles.Upgraded major networks circuits successfully providing four times bandwidth at 75% of original cost.

Responsible for the operational success of five projects under three project managers including centralised and distributed applications, new WAN, new secure public-sector data connection and remote/mobile working solution.Further responsibilities including delivering a PMO and associated fit-for-purpose project governance structures, ITIL-based CMDB & CAB and a mid-term IT strategy with a target of reducing IT spend by 60%

Comprehensive review and redesign of the whole of Westminster's networking approach, looking towards IP-convergence, Unified Communications and leveraging next-generation-networks (NGN's) to realise substantial cost and operational benefits.Principal architect of Westminster's new network architecture and overall networking strategy encompassing all forms of voice, data, wired and wireless communications.The design is currently in procurement with an expectation of achieving circa £1m per year in direct savings and a further similar sum in reduced overheads and indirect costs.Further achievements include the take-on of new data centre space at TFL; introduction of GovConnect (GCSX) over LPSN (including N3 and LGFL readiness); new resilient network edge (firewalls, DMZ, internet connectivity); contibutions to new TCO-based EUC operations model and equiping a brand new, state of the art major London leisure centre with corporate, educational and public technology resources.

Reporting into the Global Board, within the Custom Research Division (2,500 employees), responsible for the use of technology in all international projects and as a stakeholder for strategic domestic projects. GfK is the fifth largest market research company in the world with approximately 9,300 employees in more than 100 countries and 2007 revenues of €1.1b.

Consulting engagement to rescue a development project facing litigation for a major UK high street bank.Sword ECM specialises in commercial enterprise content management systems for blue-chips and high-value clients.

Contract to contribute to Active Directory and Exchange 2003 strategy, design and develop event sinks and extensions to Exchange 2003.

Founder and company principal, leading to Technical Director after arrival of Chief Executive and Business Development Director on major new product development, launch and distribution initiative.

Education record

Education record