Tony Daugherty Email & Phone Number

Rocklin, Ca, Us

Gemini Legal is a leading provider of independent records discovery, litigation support, and medical records solutions for workers’ compensation attorneys throughout California.

Business and management solutions consultant with an emphasis on leadership, financial analysis, organizational effectiveness, and improved P&L performance. Companies have included Gemini, Archoustics, First Data, Informatix, SMI, and LATCH. With Gemini, prepared financial budget and P&L projections, process flow improvements, and leadership coaching and development. COO and Consultant to Archoustics West - leadership developed, work flow process improvements, metrics, and financial reporting for a technology company. Program Director with First Data in 2015 – leadership consultant on CalHEERS and Covered CA program, managing contracts and teams responsible for fiscal process improvements, quality control, UAT, business analysis, production/technical support, and contract adherence by Accenture. Through 2014, interim Executive VP of Operations for SMI’s BPO operations throughout the US – proposal development and operations oversight of multiple child support payment processing divisions. Project Consultant to Informatix – researched and created a market analysis and business plan for a DEBIT card program, and managed several RFP responses for Health and Human Services (HSA) contracts. Through 2013, served as COO and consultant with LATCH, a technology start-up, directing software development and operations for a professional services internet platform.

Brookfield, Wisc., Us

Organization revenue of over $90M and staff of over 400 direct and indirect reports. Led operations for the Electronic Federal Tax Payment System (EFTPS) for the US Department of Treasury, and the Government Payment Solution organization including Authenticare (Healthcare Electronic Visit and Verification System),PayPoint, and remitONE products. Supports web and Interactive Voice Response (IVR) tax filing and payment solutions for individuals and businesses, as well as remittance processing for Federal, State and local agency payments through their financial institutions. Previous role included the leadership of the California State Disbursement Unit (CA SDU) with revenue of over $24M and over 200 employees. CA SDU included remittance collection, processing, and disbursement for child support payments. Organization consisted of IT management and helpdesk support, project management office, call center, quality control, mail processing, high speed OPEX scanning, data entry, marketing, and software change and release management.► Turned an underperforming operation losing ($5.8M) annually into a positive $3.6M► Exceeded client expectations through transition by redefining the culture and directing innovative improvements and scorecard reporting ► Restructured all resource utilization and Business Processes Improvements (BPI), promoted decision making and ideas from the bottom up, and developed empowered leadership teams that changed a culture► Implemented a formal Lean Six Sigma training program for operations and developed an organization that managed by measured results and scorecard reporting

Roseville, California, Us

National marketing, advertising and PR agency, including a web based marketing, mailing and CRM program business for financial institutions across the US. Provided oversight of executive leadership for sales support, operations and finance department of two separate businesses within the company. Led overall P&L, financial reporting and ERP systems that created and delivered the agency’s products and services.► Successfully split two companies, integrating an Enterprise Resource Planning (ERP) system for the Accounting and Project Management Office (PMO) organizations► Streamlined process work flow throughout and improved operating margins by over 15%

Provided leadership and direction for executive team and overall management for a pharmaceutical distribution company. Directed the strategic account management, Finance, Accounting and Human Resources for the business. In addition, oversight of pharmacy operations, client services, and channel distributions.► Created a culture of efficiency that streamlined workflow processes and facilitated efficiency improvements resulting in a 23% reduction in payroll and a 10% reduction in the cost of goods► Renegotiated debt plans, achieving a significant reduction in financing expense► Initiated a new customer service structure that unified call center operations, aligned reps to what customers value, and created a consistent message for the customer experience; dramatically improving satisfaction

Anchorage, Ak, Us

Leadership and consulting roles with three companies. Program Director with Meridian for new ERP software release, improved Business Process Mapping (BPM) for overseas construction projects for Fluor Government Group. With Latham Truss and S-n-G, directed turnaround for a company by establishing improved operating standards, processes, and streamlining design. Re-organized and recruited management team and redefined position responsibilities.

New York, New York, Us

Directed operations and client services organization for a $120M national division. Established and led National Account Management, software development and change management, and the client support operations for the print and e-commerce statement presentment, ACH collections, and remittance processing services for Fortune 500 clients across the country. Previous role included the Customer Conversion Manager which directed the PMO office and a staff of Project Managers, Graphic Designers and Software Development teams for the startup of new customers in US operations and abroad.► Developed a new Client Relationship Model (CRM) targeting C-level executives, delivering annual and quarterly Partnership Management Plans (PMP) that dramatically increased trust and relationships with executives of companies such as Ford Motors, AT&T, FedEx and Citibank.► Restructured Client Services teams, facilitating customer-centric and metric-driven culture by improving collaboration and eliminating redundancy and inefficiencies. Modernized systems and developed teams that drove change and innovation utilizing Lean Six Sigma programs, taking satisfaction to 94%► Rolled out on time and within budget a state of the art billing and remittance processing company in Buenos Aires. Managed the facility build out, developed P&L model, business process work flow, equipment deployment and data center creation

B.S., Industrial Engineering

Mba, Business Administration