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Executive with diverse experience in multiple industries. Identifies core areas for improvement, develops leadership through a servant approach, and improves operating results. Successful leader in multiple business turnarounds through the use of Lean Management, Six Sigma, and Business Process Improvements (BPI). Managed multi-site operations throughout the country, including multiple consulting engagements with Fortune 500 companies, as well as State, and Federal Health and Human Service (HHS) agencies. Areas of Experience: ✔ Operations leader with extensive finance and P&L management experience✔ Career that spans multiple industries and global corporations, able to adapt to complex, competitive, and changing environments✔ Led Project Management Office (PMO) and large scale Business Process Outsourcing (BPO) divisions, Enterprise Resource Planning (ERP) roll outs, and large scale System Integrations✔ Directed account and contract management teams, professional services consulting, as well multiple large scale State and Federal proposals✔ Skilled at strategic planning, tackling complex organizational and customer environments✔ Extensive background and consulting in Financial and Health and Human Services (HHS), e-Commerce, Payments Transaction Processing, and Integrated Voice Recognition (IVR) systems✔ Strong leader and mentor who is passionate about creating an employee focused culture by investing in people; creating accountable and high performance teams. ✉ tonydaugherty@sbcglobal.net
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PresidentGemini Legal 2016 - PresentRocklin, Ca, UsGemini Legal is a leading provider of independent records discovery, litigation support, and medical records solutions for workers’ compensation attorneys throughout California. -
Management Consultant And CooAjc Group 2013 - 2016Business and management solutions consultant with an emphasis on leadership, financial analysis, organizational effectiveness, and improved P&L performance. Companies have included Gemini, Archoustics, First Data, Informatix, SMI, and LATCH. With Gemini, prepared financial budget and P&L projections, process flow improvements, and leadership coaching and development. COO and Consultant to Archoustics West - leadership developed, work flow process improvements, metrics, and financial reporting for a technology company. Program Director with First Data in 2015 – leadership consultant on CalHEERS and Covered CA program, managing contracts and teams responsible for fiscal process improvements, quality control, UAT, business analysis, production/technical support, and contract adherence by Accenture. Through 2014, interim Executive VP of Operations for SMI’s BPO operations throughout the US – proposal development and operations oversight of multiple child support payment processing divisions. Project Consultant to Informatix – researched and created a market analysis and business plan for a DEBIT card program, and managed several RFP responses for Health and Human Services (HSA) contracts. Through 2013, served as COO and consultant with LATCH, a technology start-up, directing software development and operations for a professional services internet platform.
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Vice President Of OperationsFirst Data 2007 - 2013Brookfield, Wisc., UsOrganization revenue of over $90M and staff of over 400 direct and indirect reports. Led operations for the Electronic Federal Tax Payment System (EFTPS) for the US Department of Treasury, and the Government Payment Solution organization including Authenticare (Healthcare Electronic Visit and Verification System),PayPoint, and remitONE products. Supports web and Interactive Voice Response (IVR) tax filing and payment solutions for individuals and businesses, as well as remittance processing for Federal, State and local agency payments through their financial institutions. Previous role included the leadership of the California State Disbursement Unit (CA SDU) with revenue of over $24M and over 200 employees. CA SDU included remittance collection, processing, and disbursement for child support payments. Organization consisted of IT management and helpdesk support, project management office, call center, quality control, mail processing, high speed OPEX scanning, data entry, marketing, and software change and release management.► Turned an underperforming operation losing ($5.8M) annually into a positive $3.6M► Exceeded client expectations through transition by redefining the culture and directing innovative improvements and scorecard reporting ► Restructured all resource utilization and Business Processes Improvements (BPI), promoted decision making and ideas from the bottom up, and developed empowered leadership teams that changed a culture► Implemented a formal Lean Six Sigma training program for operations and developed an organization that managed by measured results and scorecard reporting -
Chief Operating & Financial Officer, Coo / CfoBouchard Communications Group 2006 - 2007Roseville, California, UsNational marketing, advertising and PR agency, including a web based marketing, mailing and CRM program business for financial institutions across the US. Provided oversight of executive leadership for sales support, operations and finance department of two separate businesses within the company. Led overall P&L, financial reporting and ERP systems that created and delivered the agency’s products and services.► Successfully split two companies, integrating an Enterprise Resource Planning (ERP) system for the Accounting and Project Management Office (PMO) organizations► Streamlined process work flow throughout and improved operating margins by over 15% -
Executive Vice President Of OperationsPinnacare 2005 - 2006Provided leadership and direction for executive team and overall management for a pharmaceutical distribution company. Directed the strategic account management, Finance, Accounting and Human Resources for the business. In addition, oversight of pharmacy operations, client services, and channel distributions.► Created a culture of efficiency that streamlined workflow processes and facilitated efficiency improvements resulting in a 23% reduction in payroll and a 10% reduction in the cost of goods► Renegotiated debt plans, achieving a significant reduction in financing expense► Initiated a new customer service structure that unified call center operations, aligned reps to what customers value, and created a consistent message for the customer experience; dramatically improving satisfaction
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Operations And Leadership ConsultantMeridian Systems, Inc. 2004 - 2005Anchorage, Ak, UsLeadership and consulting roles with three companies. Program Director with Meridian for new ERP software release, improved Business Process Mapping (BPM) for overseas construction projects for Fluor Government Group. With Latham Truss and S-n-G, directed turnaround for a company by establishing improved operating standards, processes, and streamlining design. Re-organized and recruited management team and redefined position responsibilities. -
Director Of Client ServicesBroadridge 1994 - 2004New York, New York, UsDirected operations and client services organization for a $120M national division. Established and led National Account Management, software development and change management, and the client support operations for the print and e-commerce statement presentment, ACH collections, and remittance processing services for Fortune 500 clients across the country. Previous role included the Customer Conversion Manager which directed the PMO office and a staff of Project Managers, Graphic Designers and Software Development teams for the startup of new customers in US operations and abroad.► Developed a new Client Relationship Model (CRM) targeting C-level executives, delivering annual and quarterly Partnership Management Plans (PMP) that dramatically increased trust and relationships with executives of companies such as Ford Motors, AT&T, FedEx and Citibank.► Restructured Client Services teams, facilitating customer-centric and metric-driven culture by improving collaboration and eliminating redundancy and inefficiencies. Modernized systems and developed teams that drove change and innovation utilizing Lean Six Sigma programs, taking satisfaction to 94%► Rolled out on time and within budget a state of the art billing and remittance processing company in Buenos Aires. Managed the facility build out, developed P&L model, business process work flow, equipment deployment and data center creation
Tony Daugherty Skills
Tony Daugherty Education Details
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Texas A&M UniversityIndustrial Engineering -
Pepperdine UniversityBusiness Administration
Frequently Asked Questions about Tony Daugherty
What company does Tony Daugherty work for?
Tony Daugherty works for Gemini Legal
What is Tony Daugherty's role at the current company?
Tony Daugherty's current role is President at Gemini Legal.
What is Tony Daugherty's email address?
Tony Daugherty's email address is to****@****bal.net
What is Tony Daugherty's direct phone number?
Tony Daugherty's direct phone number is +191687*****
What schools did Tony Daugherty attend?
Tony Daugherty attended Texas A&m University, Pepperdine University.
What skills is Tony Daugherty known for?
Tony Daugherty has skills like Management, Leadership, Crm, Cross Functional Team Leadership, Strategic Planning, Business Development, Business Process Improvement, Process Improvement, Team Building, Operations Management, Program Management, Account Management.
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