Tony Denford Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Led a team of CIO Advisory Directors to deliver measurable value to Info-Tech's C-Level members on topics such as Strategy, Innovation, Governance, Risk, Service Management, Operating Model, Organizational Design, Stakeholder Relations, and Performance Measurement.Also led the Member Experience Team to ensure member issues could be quickly issue-matched to.

Toronto, Ontario, Canada

Provided Executive level advisory services to large book of clients. Achieved 122% of target growth for accounts serviced.

Toronto, Canada Area

Working in the CIO advisory practice, performed research and consulting with multiple clients in subjects such as;Service Management, (ESM, ITSM, Agile Service Management, Lean IT in Service Management)IT Strategy and Governance,Value and Performance Management. (Metrics, KPIs, CSF definition, Dashboards, managing using data, data driven.

Toronto, Canada Area

Led a team of IT Lean professionals to establish Lean process improvements within IT&S organization in Scotiabank. The team identified and realized more than $43MM of savings in 2017 and more than $11MM in 2018.Established the Sustainment Practice within the IT Lean program to ensure the IT leadership team had the management skills to sustain the savings.

Toronto, Canada Area

Worked to develop Lean IT program for the Enterprise IT group at Loblaw/Shoppers Drug Mart. Promoted Lean IT culture and developed high level Lean program.

Toronto, Canada Area

Responsible for Change Management, Problem Management, Continual Service Improvement and Transition Management functions at Shoppers Drug Mart. Developed capabilities for Operational Health monitoring and improved Transition Management functions. Implemented visual management for operational health to facilitate better decision making for the Problem.

Toronto, Canada Area

Formed a new functional management team to establish ITSM base practices across all IT teams at Teranet. Initial focus was to roll out Triage, Incident, Problem and Change Management practices across all other Service Delivery teams and continue to mature the practice through continual improvement methods.Achievements in 2014 included:- Every Critical.

Toronto, Canada Area

Managing the Unionized Application Support team for some of Teranet's core business systems to provide superior stability and service delivery to our business partners.Created Incident, Problem, Change, Transition and Service Level management processes for the team as well as establishing a single point of contact for our services. Created formal Service.

Consulted to Bank of Montreal (BMO) in the creation of an actionable service catalogue and to City of Toronto for establishing ITIL based service metrics.

Managed the transition of a Sharepoint/.NET implementation to the application support team for a critical client in the Property and Casualty Insurance vertical. Simultaneously introduced ITIL and ITSM best practices as the team’s volume increased ten times due to new implementation while improving response times and improving root cause analysis and.

With extensive experience in the delivery of SMART Methodology in Application Support and Maintenance, moved to the Application Managed Services Team to further develop the methodology.The role of AMS manager is to further refine the SMART methodology, provide training for SMART certification courses and provide AMS consulting and expertise to existing and.

Sierra Systems delivers peak performance to our clients by offering a full range of management consulting, systems integration and managed services tailored to the unique needs of each industry.

Solution Manager for one of Sierra Systems largest clients directing a team of 32.Developed an application support strategy for Toyota with a budget of over $2M.Established standard industry best practices across all support teams and introduced ITIL best practices to other operational teams within Toyota.Consolidated multiple support teams into one.

Consulting position to reverse engineer a legacy COBOL student loans system and write specifications for the system to be re-written using.NET technology

RIS Manager for Foresters account. Led the RIS team in transitioning Forester legacy Consolidated File Maintenance (CFM), Loan Database and Payment Processing systems to a new RIS solution CFM was Foresters primary certificate management system. Transitioned the new Billing and Collections (B&C) system to the RIS support team. Provided production support.

Managed multiple teams of up to 12 developers.Primary support contact for legacy Extra Care Protection (ECP) system. Provided production support services, including on-call for multiple Toyota Systems including; Vehicles, ECP, Parts, Administration, Dealer Development and Finance and Accounting.Provided consulting to ECP replacement system project.

RIS Team Leader of up to 15 developers at CIBC Mellon providing IT demutualization solution services that have more than doubled the clients business. Demutualization projects were completed on time and within budget despite extremely short deadlines and high volumes of data.Led a team to develop a scanner software application that scans returned proxy.

Provided guidance on issues related to general running of a successful business.Reviewed safety procedures for all centres and implemented integrated lock-down procedures and annual safety review procedures.Provided guidance on succession planning for management, staff and board members.Worked to revive the Early Years Program funded by the Government of.

Was brought back to the Securities Lending System of Royal Trust to act as the Project Leader for a team of 10 on a critical development project. Assigned tasks to the team, acted as liaison with the users and conducted product presentations while providing analysis, design, programming, testing, and production support expertise.

As a Project Leader with Fastrak Systems at Royal Trust, was sought out to lead the in house Mutual Fund System development team. Assigned tasks to the team of 8, acted as liaison with the users, and conducted product presentations while providing analysis, design, programming, testing, and production support expertise.

Acted as a Programmer/Analyst for two years on the Securities Lending System before being promoted to the position of Project Leader. Led teams of up to 8 developers. Provided analysis, design, support, programming, testing and production support within the development team.

Provided Programmer/Analyst functions. Performed analysis, design, specification, walkthroughs, coding, testing, documentation, quality control and production support.

Duties included data entry, database amendments, creating backups and contacting clients about their availability.

Certified Ams Trainer

Itil V3 Certified

Btec, Computer Studies