Tony Desantis Email and Phone Number

- Led negotiations and contract discussions with clients, ensuring favorable terms and win-win outcomes- Lead and mentor a team of sales representatives, providing guidance and support to achieve sales targets- Conduct market research and analysis to identify market trends, competitor activities, and potential growth areas. - Analyze sales data and performance metrics to identify areas for improvement and implement effective sales strategies

- Generated new leads and expanded customer base through targeted prospecting and relationship building- Conducted product presentations and demonstrations to potential clients, effectively communicating value propositions. - Trained and mentored sales representatives, providing guidance and support to enhance their sales skills- Negotiated and closed sales deals, consistently exceeding quarterly goals greater than 25%

- Trained and onboarded new team members, ensuring they were equipped with the necessary skills and knowledge to deliver exceptional customer service- Identified opportunities for process improvements and made recommendations to management resulting in increased efficiency- Conducted regular performance evaluations and provided feedback to team members resulting in increased performance and revenue. - Developed and implanted policies and procedures resulting in improved overall NPS- Led a team of 70 managers, fitness, sales, and customer service members overseeing daily operations and ensuring customer satisfaction and revenue goals met.

- Identified opportunities for process improvements and made recommendations to management resulting in increased efficiency- Led a team of 25 fitness, sales, and customer service advisors overseeing daily operations and ensuring customer satisfaction and revenue goals were met. -Consistently achieved and exceeded individual performance targets, including call handling, customer satisfaction ratings, and revenue generation. - Resolved customer complaints and disputes in a professional and efficient manner resulting in 95% resolution rate and recognized for highest member retention in the region.

•Managed a smooth, efficient, cost effective operation to include labor management, supervision of all aspects of services and inventory control•Implementation of new policies and procedures to enhance the overall productivity and performance of all staff•Introduce, integrate, and maintain Forbes Five Star service standards with all employees to ensure the highest level of customer service during every guest interaction•Managed up 160 Front Desk Agents, 10 Customer Relations Representatives, and 10 PBX Attendants while promoting a positive work environment that encourages accountability, teamwork, loyalty, and empowerment. •Evaluate staffing levels in accordance with business demand by tracking check ins/outs, providing recommendations for adjustments whenever possible and monitor compliance of full time equivalents •Developed incentive programs for email capture and individually mentor and coach all members of the team to create a positive, successful, and enjoyable work environment•Development and implementation of innovative ideas to enhance revenue, sustainability, and long term profitability. •Help drive a team to generate over 8 million dollars in up-sell and ancillary revenue for 2016.

• Deliver entertainment based customer service to assure hotel guests are checked in while meeting four diamond service standards • Successfully resolve various guest disputes using empathy and empowerment• Assist with daily check in/check out procedures for a hotel with 5000+ rooms and suites• Front Desk Council- Elected by Front Desk Agents• Assist in organization of team events and celebrations• Elected by Front Desk Agent team• Brainstorm innovative ways to enhance the environment and production of Front Desk

• Supervised sales department advertising, marketing, and profit/loss on all retail/wholesale vehicle sales.• Lead a sales team by providing guidance, training, and mentorship• Setting sales quotas and goals by creating sales plans and analyzing data.• Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new/used car sales department.Hiring and monitoring the performance of the department managers, holding weekly sales meetings and conducting sales training.• Negotiated pricing and terms to close sales and maximize profitability