Led all areas of human resources and operations excellence for 165 restaurants with $750 million in annual sales revenue and employed 19,000 managers and hourly team members. Reported to the brand President and functioned as Head of HR on executive leadership team for brand. Established strategic HR direction and initiatives of brand. Oversaw people strategies and people needs of business related to compensation, compliance, employee talent risk and retention, performance management and development, succession planning, employee relations, and other relevant people-related issues. Provided direct leadership for a team of 13 leading Talent Acquisition, Training, Employee Relations and Operations Excellence functions. • Transformed HR department to improve efficiencies of human resources support across the organization.• Developed team member and manager performance and development tracking programs that enabled brand to better prepare internal talent for promotion and ensure strong talent pipeline.• Implemented team member and manager rewards and recognition programs that resulted in year over year improvement in employee engagement survey results.• Established online on-boarding to simplify completion and tracking of new-hire compliance documents.• Oversaw redesign of all team member training materials to decrease labor cost and deliver more comprehensive and intuitive training experience.

Directed Darden Restaurant Support Center HR function of 31 HR professionals. Led diverse teams in charge of all RSC HR, talent acquisition, employee relations, workforce practices, dispute resolution process, HR compliance, security, and all meetings and events. Partnered with brand HR leaders to align on HR processes and practices.• Served as HR liaison to all RSC functional leaders providing annual RSC performance management administration, introduction of revised people strategy, proactive employee relations, developmental people counseling, and recommending recruiting strategy options for all RSC positions.• Guided RSC recruiting and talent review process for many functions within RSC including development, legal, finance, marketing, HR, and supply chain.• Led recruiting strategy task force for all brand operations positions.• Partnered with brand operations to support in-restaurant security initiatives.• Directed RSC security team in ensuring continuation of providing safe workplace.• Oversaw meetings and events team providing support for over 200 events per year. • Planned and executed “Diamond Club”, four day incentive trip for top five percent of GM/MPs within each concept.

Leading the team of professionals that identify, source, and recruit for Darden's Operations Team.