Application Support Specialist
Current
Dec 2022 - Present
AeroLeads people directory · profile
Tony Erickson Email & Phone Number
Application Support Specialist
at
Reinsurance Group of America, Incorporated
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Application Support Specialist
Location
Omaha, Nebraska, United States
Company size
Who is Tony Erickson? Overview
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Quick answer
Tony Erickson is listed as Application Support Specialist at Reinsurance Group of America, Incorporated, a with 2633 employees, based in Omaha, Nebraska, United States. AeroLeads shows a matched LinkedIn profile for Tony Erickson.
Tony Erickson previously worked as Brassring Global Support Specialist at Infinite Computer Solutions and Brassring Global Support Specialist at Ibm. Tony Erickson holds Certificate, Front End Software Developer from Promineo Tech.
Company email context
Email format at Reinsurance Group of America, Incorporated
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Reinsurance Group of America, Incorporated
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Profile bio
About Tony Erickson
Hi Everyone, I've held a variety of roles within the last 7 years while working with SaaS and Customer Service. Over the years, I have continued to expand my knowledge and enhance my skills. When I am not working, I enjoy spending time with my son and family. I love being outdoors when the weather is right but also like doing house projects.
Current workplace
Tony Erickson's current company
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Reinsurance Group Of America, Incorporated
4 roles
Tony Erickson work experience
A career timeline built from the work history available for this profile.
Brassring Global Support Specialist
• Responsible for supporting client notification applications and resolving technical issues within established timelines
• Served as direct client contact / interface on notification technical support issues for notification products and services
• De-escalate customer situations with sound technical knowledge, impeccable customer service etiquette and expectation setting with external and internal audiences
• Utilize strong problem-solving skills to prioritize, escalate, report, and track incidents to closure for issues and bugs within the software
• Collaborate with team members and customers on complex issues requiring direct communication to resolve
• Clearly articulate problem definitions and resolution plans to customers
• Increase technical expertise via reading technical documentation, self-driven discovery of the product features and attending training sessions.
• Stay appraised of newly released product features and functionality
• Participate in regular team meetings to ensure support teams are in sync when it comes to*****
• Cover meetings/calls for other coworker’s cases and document what was discussed on next steps to getting the issue resolved
• Drive improvements in our support processes, systems & technologies to increase productivity and business process excellence
Oct 2021 - Dec 2022
Brassring Global Support Specialist
• Responsible for supporting client notification applications and resolving technical issues within established timelines
• Served as direct client contact / interface on notification technical support issues for notification products and services
• De-escalate customer situations with sound technical knowledge, impeccable customer service etiquette and expectation setting with external and internal audiences
• Utilize strong problem-solving skills to prioritize, escalate, report, and track incidents to closure for issues and bugs within the software
• Collaborate with team members and customers on complex issues requiring direct communication to resolve
• Clearly articulate problem definitions and resolution plans to customers
• Increase technical expertise via reading technical documentation, self-driven discovery of the product features and attending training sessions.
• Stay appraised of newly released product features and functionality
• Participate in regular team meetings to ensure support teams are in sync when it comes to*****
• Cover meetings/calls for other coworker’s cases and document what was discussed on next steps to getting the issue resolved
• Drive improvements in our support processes, systems & technologies to increase productivity and business process excellence
Oct 2015 - Mar 2022
Program Manager
Better Living Counseling Services
Oct 2012 - Oct 2015
Team & coworkers
Colleagues at Reinsurance Group of America, Incorporated
Other employees you can reach at rgare.com. View company contacts for 2633 employees →
PT
Paul Thakadiyil
Colleague at Reinsurance Group Of America, IncorporatedSt Louis, Missouri, United States
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BD
Benoit Daoust
Colleague at Reinsurance Group Of America, IncorporatedGreater Montreal Metropolitan Area, Canada
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JO
Joanne Owen
Colleague at Reinsurance Group Of America, IncorporatedChesterfield, Missouri, United States
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PK
Patrick Kiser
Colleague at Reinsurance Group Of America, IncorporatedBallwin, Missouri, United States
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AR
Agatha Radziwillowicz
Colleague at Reinsurance Group Of America, IncorporatedWest Hartford, Connecticut, United States
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PP
Patricia Peters
Colleague at Reinsurance Group Of America, IncorporatedChesterfield, Missouri, United States
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JC
Jeff Chiu
Colleague at Reinsurance Group Of America, IncorporatedTaipei City, Taiwan, Province Of China
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HM
Huli Moliea
Colleague at Reinsurance Group Of America, IncorporatedCity Of Cape Town, Western Cape, South Africa
View →
KM
Kelsey Morrow
Colleague at Reinsurance Group Of America, IncorporatedGreater St. Louis, United States
View →
DA
Devesh Anand
Colleague at Reinsurance Group Of America, IncorporatedDubai, United Arab Emirates
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Paul Thakadiyil
Colleague at Reinsurance Group Of America, IncorporatedSt Louis, Missouri, United States
View →
BD
Benoit Daoust
Colleague at Reinsurance Group Of America, IncorporatedGreater Montreal Metropolitan Area, Canada
View →
JO
Joanne Owen
Colleague at Reinsurance Group Of America, IncorporatedChesterfield, Missouri, United States
View →
PK
Patrick Kiser
Colleague at Reinsurance Group Of America, IncorporatedBallwin, Missouri, United States
View →
AR
Agatha Radziwillowicz
Colleague at Reinsurance Group Of America, IncorporatedWest Hartford, Connecticut, United States
View →
PP
Patricia Peters
Colleague at Reinsurance Group Of America, IncorporatedChesterfield, Missouri, United States
View →
JC
Jeff Chiu
Colleague at Reinsurance Group Of America, IncorporatedTaipei City, Taiwan, Province Of China
View →
HM
Huli Moliea
Colleague at Reinsurance Group Of America, IncorporatedCity Of Cape Town, Western Cape, South Africa
View →
KM
Kelsey Morrow
Colleague at Reinsurance Group Of America, IncorporatedGreater St. Louis, United States
View →
DA
Devesh Anand
Colleague at Reinsurance Group Of America, IncorporatedDubai, United Arab Emirates
View →
2 education records
Tony Erickson education
Certificate, Front End Software Developer
Bachelor'S Degree, Human Services, General
Wayne State College
FAQ
Frequently asked questions about Tony Erickson
Quick answers generated from the profile data available on this page.
What company does Tony Erickson work for?
Tony Erickson works for Reinsurance Group of America, Incorporated.
What is Tony Erickson's role at Reinsurance Group of America, Incorporated?
Tony Erickson is listed as Application Support Specialist at Reinsurance Group of America, Incorporated.
Where is Tony Erickson based?
Tony Erickson is based in Omaha, Nebraska, United States while working with Reinsurance Group of America, Incorporated.
What companies has Tony Erickson worked for?
Tony Erickson has worked for Reinsurance Group Of America, Incorporated, Infinite Computer Solutions, Ibm, and Better Living Counseling Services.
Who are Tony Erickson's colleagues at Reinsurance Group of America, Incorporated?
Tony Erickson's colleagues at Reinsurance Group of America, Incorporated include Paul Thakadiyil, Benoit Daoust, Joanne Owen, Patrick Kiser, and Agatha Radziwillowicz.
How can I contact Tony Erickson?
You can use AeroLeads to view verified contact signals for Tony Erickson at Reinsurance Group of America, Incorporated, including work email, phone, and LinkedIn data when available.
What schools did Tony Erickson attend?
Tony Erickson holds Certificate, Front End Software Developer from Promineo Tech.
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